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Position: Risk / Fraud Analyst
Reports To: Director of Risk
Direct Reports: None
Description
Summary: Under general supervision, the Risk Analyst is an individual contributor to a department responsible for the protection of financial losses. The Risk Analyst conducts investigations which includes extensive analytical information seeking, data gathering, phone interviewing and decision making. This department works closely with finance and is the last line of defense in mitigating financial losses to the company, merchants and our partners.
Primary Responsibilities
· Review merchant accounts, perform KYC, research and verify documentation
· Conduct merchant interviews
· Collect documentation from merchants to verify information with issuing banks, cardholders and/or other outside resources
· Communicate with referring ISO/Agent on progress of investigations and holds affecting merchants
· Review for holds and releases of funds
· Review Chargeback and Retrieval cases
· Assist merchants with dispute responses and inquiries
· Contact merchants on unpaid Chargebacks
Skills Required
· Strong deductive reasoning skills; can infer information gathered from multiple sources
· Ability to identify patterns or recognize anomalies in a fast-paced environment
· Problem-solving
· Due diligence, detailed-oriented
· Ability to adapt to a constant changing environment
· Self-motivated, multi-tasker, team player
· Knowledge of payment processing and the various departments that connect with risk such as Underwriting, outside / inside sales
· Knowledge of ACH returns, chargebacks and how each relate to Risk management
· Excellent written/verbal communication with the ability to convey difficult news compassionately in support of building long-term relationships with merchants and ISOs
· Sense of urgency, ability to adhere to strict deadlines pertaining to financial holds and releases
Experience and Education
· Minimum of 3 years prior experience in a Risk Management or Credit Underwriting role, preferably within the payment card industry
· Prior use of transaction monitoring or risk assessment software and reporting tools
· Knowledge of G2 web monitoring systems
· Proficiency with Microsoft Office applications
· Payment industry knowledge
Hours required for this position are M-F 8:00 AM – 5:00 PM, in office
Some holidays, weekends and overtime may be required occasionally
Please submit salary requirements for immediate consideration
Full Time
$62k-81k (estimate)
04/28/2024
05/14/2024
SignaPay.com
IRVING, TX
100 - 200
2006
Private
JOHN MARTILLO
$10M - $50M
SignaPay provides online payment processing solutions and services.
The following is the career advancement route for Risk Analyst positions, which can be used as a reference in future career path planning. As a Risk Analyst, it can be promoted into senior positions as an E-commerce Risk Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Risk Analyst. You can explore the career advancement for a Risk Analyst below and select your interested title to get hiring information.