Sierra Executive Solutions, Inc. (SES) is a 3rd party search firm recruiting for a client company's VIP Executive IT Help Desk Technician position.

The right individual for this exceptional position will be responsible for the support to exclusively the executive leadership team of this top organization. This is a unique opportunity to join a talented and dynamic team that is highly valued by the company for their creativity, attention to detail and impeccable customer service.

This hand-on technical position will manage executive technical requirements, diagnose technical incidents, help design innovative solutions, and be a key stakeholder on IT projects.

Technical responsibilities include (but not limited to) support and administration for AV technologies, computing hardware and systems, packaged software, peripheral equipment, proprietary software, and network connectivity to ensure the efficient and successful operations of IT automation in accordance with company corporate business, security, and IT standards, practices, policies, and procedures.

As corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

Essential Functions:

• Practice exceptional customer service
• Excellent communication capability
• Manage problem recognition, research, isolation, resolution and follow-up for incidents and requests
• Provide high quality, service focused support, in person, by phone or email with both technical and non-technical clients
• Responsible for the installation, configuration and support of computer, AV, and any other IT related equipment
• Provide mentorship and knowledge share for enhanced team efficiency and effectiveness
• Schedule flexibility to work a range of shifts, including weekends and night shifts and support on-call support requests.

Primary Responsibilities Include:

• Responsible for executive level technical support
• Key technical contributor in the development, deployment, monitoring, maintenance, upgrade of IT systems, including AV, Meeting Services, PCs, operating systems, software, hardware and peripherals
• Work with stakeholders & IT management to define business and systems requirements for innovative technology implementations
• Maintain/Support/Deploy IT hardware and software for executive staff
• Support strategic and executive offsite events
• Discover and conduct research on potential technology
• Maintain proficiencies with the latest technologies. Evaluate new technologies and the application within the company environment
• Technical support of advanced automation and IOT devices
• Support and prepare technology needed for international travel
• Other duties as assigned

Must-haves:

• Associate's Degree in a Computer Science field with 10 or more years of relevant experience
• 2 or more years in a Lead role
• Higher education may substitute for relevant experience
• Relevant experience may be considered in lieu of required education
• CompTIA certification strongly preferred
• Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
• Team focused with the capacity for knowledge sharing and team leadership
• Strong written and verbal communication skills with end users and leadership
• Drive to maintain current knowledge of industry trends and potential impact on the business
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Ability to manage small to medium IT projects
• In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services including: Windows OS, Microsoft 365 Suite, Teams, BitLocker encryptions, wireless, Citrix, Dell products, AV systems, Apple product lines and mobile device support
• The ability to obtain and maintain a Secret U.S. Security Clearance is required
• Ability to travel 25% of the time

Preferred:

• Information Technology certifications (Microsoft, A , Help Desk Institute, Dell, etc.) a plus

This position is hourly, budgeted at $45/hour with overtime pay.