Description

Siddons Martin Emergency Group Benefits

Employee-owned company!

Company Sponsored Benefits:
Medical (PPO & HSA), Dental, Vision, STD

Company Paid Benefits:
Basic Life, Basic AD&D, Cancer, LTD, Teladoc
401K with Employer Match
Employee Stock Ownership Plan
Paid Holidays & Paid Time Off
Maternity/Paternity Leave
Paid Training & Safety Equipment
Relocation Benefits
Verizon Wireless Company Discount

The purpose of the Assistant Manager is to have a responsible person capable of operating and managing certain daily business activities, either in association with, or in absence of the business owner/operator.

Duties and Responsibilities

Unless otherwise specified, the Assistant Manager is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

• Enforce all company policies as defined in the SMEG Company Handbook
• Overall supervision and direction of service staff
• Direct customer, service staff and sales staff interaction
• Maintain clean and safe facility including offices
• Maintain neat and professional personal appearance at all times
• Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
• Follow company processes and procedures as defined in the SMEG operations manual
• Initiate and participate in morning meetings with service staff to plan the day
• Follow up during and after service is delivered to ensure customers are well informed and satisfied
• Prepare work orders and estimates, quote repairs to customers, coordinate work flow within shop
• Inventory control, parts pricing and procurement, stock orders, data entry of parts and labor services
• Substitute duties of the Service Manager position in his/her absence
• Maintain accurate and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise (FYI) Separate detail equip
• Maintain a successful working relationship with Pierce Manufacturing personnel
• Enforce policies and procedures as defined in the Pierce Manufacturing operations manual

Supervisory Responsibilities:

As directed by Service Manager

Qualifications

• The Assistant Manager must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
• Experience within Fire and Emergency related industry
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
• Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.
• Maintain, conduct and recorded safety training as required by the company

Education and/or Experience

• High School Diploma or GED
• High school diploma or equivalent
• 3 to 5 Plus years with experience in an automotive service related industry
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.