61 Customer Service Agent (Employee Benefits) Jobs in Wilmington, NC
SIA Group, Inc. is Hiring a Customer Service Agent (Employee Benefits) Near Wilmington, NC
We pride ourselves on a supportive work culture, career development, work/life balance, and reward our employees for their hard work. With many different career paths based on your professional expertise, we invest in our employees to make a difference and improve the lives of those we serve.
Job DescriptionEmployee Benefits Customer Service Representative works closely with Account Managers and Account Executives to service clients and support implementation and renewal of employee benefits programs. Processes all employee benefits group applications. Supports agency and department goals/objectives by supporting Account Managers, Account Executives, and Risk Advisors. Establish, develop, and maintain professional relations with colleagues, carriers, and clients.
Responsibilities
- Ensure customer satisfaction by proving timely day-to-day customer service to both carriers and clientele that may arise including claims, billing, eligibly, enrollment, and related service issues.
- Under the direction of Account Managers, assist in fulfillment of annual Client Service Plans.
- Assist Account Managers and Account Executives with assembly of client presentation materials.
- Document all client inquiries and service issues in Applied Epic.
- Process individual submissions with the direction of Account Executives, Account Managers and/or Risk Advisors.
- Demonstrated knowledge of HIPAA, underwriting guidelines, and related compliance.
- Demonstrated knowledge of employee benefit coverages and program designs to fulfil needs of clients and prospects.
- Other duties as assigned.
- Hold a valid North Carolina Life & Health license. Or the willingness to obtain within 60 days of employment.
- Have a minimum of two years of insurance industry experience, employee benefits exposure preferred.
- Demonstrate strong customer focus and excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations.
- Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
- Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
- Technology and Computer proficiency including agency management systems.
- Work/Life Balance
- Remote Flexibility
- 401k
- Health/Dental/Vision Insurance
- PTO
- Parental Leave
- Wellness Resources
- Comprehensive benefits package including health insurance, retirement plans, and more.
- Ongoing training and professional development opportunities.
- Supportive work culture with opportunities for career advancement
Job Summary
Full Time
Insurance
$51k-67k (estimate)
05/25/2024
06/20/2024
The job skills required for Customer Service Agent (Employee Benefits) include Customer Service, Billing, Flexibility, Customer Satisfaction, Attention to Detail, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent (Employee Benefits). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent (Employee Benefits). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent (Employee Benefits) positions, which can be used as a reference in future career path planning. As a Customer Service Agent (Employee Benefits), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent (Employee Benefits). You can explore the career advancement for a Customer Service Agent (Employee Benefits) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.
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