Overview

Come join the global IT team at Shure! 

In your role as IT Analyst, CX Commerce, you will be responsible for working closely with business and IT stakeholders to solicit, analyze, understand, and document business requirements. You will serve as an expert in the business application solution to help turn business requirements into technical requirements. You will be responsible for assisting with physical design, functional configuration, user testing, and user training to ensure that end-to-end solutions are delivered with quality and that expectations are met for functionality, reliability, and availability. You will contribute to technical project management activities, helps drive agile ceremonies, performs day-to-day problem analysis and resolution, and offers general analytical support across the organization. You'll participate in the development of and help drive the adherence to relevant standards, guidelines, and procedures. Additionally, you'll serve as the main point of contact and functional expert for the business application and its respective capabilities.

Stakeholder engagement will be key as this role works with a variety of technical and non-technical audiences at different levels within the organization to share knowledge and complex ideas, provide updates and influence and challenge when necessary.

This role is Hybrid, based in Niles, IL.

Responsibilities

• Support projects and initiatives to deploy new functionality and/or enhance existing functionality.
• Assists in the overall design of solutions as well as recommending best practice solutions based on business needs and latest proven business & technology trends.
• Coordinates with platform leads to complete impact assessments and cross-functional alignment.
• Collaborates with global development teams to validate that solutions will meet business requirements.
• Coordinates with integration team to determine solution impacts to IPaaS platforms.
• Maps requirements to functionality within the business application and adjacent ecosystems.
• Documents the solution design with specific business and technical details, including but not limited to process flow diagrams, functional specs documentation, use cases, impact analysis and decision decks.
• Aligns and collaborates closely with Product Owner(s) to prioritize enhancements based on business needs.
• Drives the preparation of a clear set of fully documented refined features and user stories that are part of a well-balanced product backlog.
• Manages and prioritizes the product backlog and works with the team to coordinate sprint planning.
• Determines acceptance criteria and writes test cases for unit, end to end and user acceptance testing.
• Assists the technical team in configuring the solutions on the application as needed.
• Executes unit and end-to-end integration testing of planned user stories to be delivered.
• Coordinates user acceptance testing, reporting and defect prioritization with business leads.
• Develops and maintains end user training documentation and deliver training as required.
• Performs Change Management functions including documentation and administration of assigned release activity.
• Provides system administration, data management, development, and technical support to end users in accordance with IT SLAs.
• Performs knowledge transfer and training with team members and business wherever appropriate.
• Adheres and contributes to internal processes, procedures and policies, as well as expanding internal knowledge on business application functionality used by the company.
• Maintains awareness of new features and functionality delivered in the business application releases and determines how they can be used to enhance productivity.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field
• Minimum of 2 years of experienced analyst working knowledge of Business Application solution
• Demonstrated experience supporting Software Development Lifecycle (SDLC) process, including requirements gathering, testing and release of solutions.
• Experience working in an Agile development environment
• Strong analytical and problem-solving skills with the ability to perform process decomposition, root cause analysis, technical requirements and gap analysis
• Ability to synthesize information to form a feature or user story that’s aligned with the stated business objective(s)
• Able to work on problems of moderate scope where analysis of data or situations requires review of identifiable factors
• Exercises judgement within defined procedures and practices to determine appropriate action.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Strong desire to be deemed a technical subject matter expert across multiple business applications which support a full end-to-end experience
• Excellent communication and presentation skills
• Admirable time management and work prioritization skills
• Strong attention to detail
• Commitment to excellent customer service and strong focus on quality
• Ability to work independently
• A demonstrated commitment to learning and development

WHO WE AREShure’s mission is to be the most trusted audio brand worldwide – and for nearly a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure Incorporated is headquartered in Niles, Illinois, with remote and hybrid opportunities throughout the United States. We have more than 35 regional sales offices, engineering hubs, and manufacturing facilities throughout the Americas, EMEA, and Asia.

THE MIX MATTERSDon’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!

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