Summary:

This completely onsite position is responsible for: Configuring, maintaining, and deploying firm computers. Will troubleshoot and affect repair on all firm printers and scanners. Provide on-site, telephone and remote support to all firm employees. Will maintain inventory of all computer systems including sign-out equipment. Will be responsible for some network administration as deemed appropriate by Chief Information Officer. Bending, stooping or crawling required when installing, maintaining or affecting repairs to computer systems. Lifting 40 lbs frequently when working with computers or related technology equipment including all peripherals.

FLSA Status:

Hourly Non-Exempt

Job Classification:

Reports and is responsible to the Training and Helpdesk Manager.

Essential Duties:

· Onsite helpdesk support to the local office professionals and staff.

· Remote helpdesk support to other offices.

· Support for other office technical support teams.

· Should be an expert in Microsoft Office 365, specifically with the Word, Excel, PowerPoint and Outlook applications.

· Troubleshoot Citrix connection problems.

· Troubleshoot e-mail connectivity problems.

· Maintain computer equipment including peripherals. This duty includes managing repairs.

· Inventory all technology equipment.

· Build and deploy computers.

· Troubleshoot OS and software related problems.

· Setup, train and maintain firm dictation and transcription equipment.

· Phones – minimal amount of programming required. Maintain spare inventory. Work with vendor on hardware fix.

· Mobile Device Support – Provide support to mobile device users.

· Record and track all support activity in IT support software.

Other Responsibilities:

· Perform other related duties as directed or assigned.

· Assist professionals with personal mobile devices or printing problems whether onsite or remote.

· Handle conference room equipment setup and teardown.

· Travel to other offices when needed.

· Assist with AV at seminars on- or offsite.

· Handle after hours support in an on call rotation.

· Assist with after hours projects, troubleshooting or repairs on equipment.

Education, Experience and Skills Required:

· Candidates should have a minimum of an Associate’s degree in technology related field.

· Minimum of two years IT related support experience in a law or professional services firm.

· Excellent communications, both verbal and written. Excellent “people” skills. Problem solving abilities. Ability to maintain composure under pressure and exemplify high levels of patience. Display a high level of professionalism in both conduct and appearance.

· Working knowledge of Document Management Systems.

· Familiar with basic project management concepts.

· Working knowledge of networking concepts, Microsoft Windows 11 and Office 365.

Physical Requirements:

· Bending, stooping or crawling required when installing, maintaining or affecting repairs to computer system.

· Standing or walking frequently to provide user support.

· Requires occasional lifting and moving objects (up to 50 lbs.).

· Requires manual dexterity to use computer, telephone and peripherals.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Tampa, FL 33602: Relocate before starting work (Required)

Work Location: In person