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POSITION SUMMARY: GUEST SERVICES COORDINATOR
The Shreveport Aquarium's mission is to educate, inspire, and entertain guests while promoting community sustainability. The Guest Services Manager plays a vital role in creating the best possible 6-star service for all the guests that visit the aquarium.
JOB DUTIES AND RESPONSIBILITIES:
· STAFF DEVELOPMENT:
o Assist the operations manager with interviewing, Onboarding, Training and Coaching Edutainment Staff. Creating Bi-Monthly Staff Development Days. Creating Bi-Monthly Staff Appreciation Days. Providing feedback and performance reviews for Edutainment Staff. Maintaining Staff Recognition and Incentive Programs. Make sure all opening/closing checklists are complete before opening the facility to guests and at the end of daily operating hours. Ensure staff compliance with training and health and safety standards. Upholding Aquarium policies among guests and employees. Ensure team are communicated with on key events, changes to procedures/collection/ etc. •Encouraging, inspiring, and celebrating the Edutainment staff and making sure they have the tools and knowledge necessary to not only succeed in their roles, but LOVE their jobs.
· FIELD TRIPS:
o Manages and oversees the booking of field trips, and groups. Ensure that courtesy calls are given to booked field trips 48 hours in advance to their booking to confirm their booking. Coordination of food deliveries for fieldtrips with lunch option purchased. Responsible for going out into the community and speaking with school administrators about field trip offers at the aquarium. Ensure that staff are properly trained for field trips and work with the Edutainment Manager to ensure staff are scheduled adequately for field trips. Assist with ensuring all supplies are in stock for field trips. Assist with the development and execution of specialized field trips. Work with Marketing Director in the promotion of fieldtrips, such as providing content for monthly teacher newsletters and other tasks.
· MEMBERSHIPS:
o Manage and oversee annual memberships for guests. Ensure that weekly maintenance is performed on memberships that need them. Reach out to those guests whose memberships are about to expire and see if they want to renew them. Help with the planning and implementation of membership events.
· GUEST SERVICE:
o Act as Manager on Duty 1 – 3 times or as needed. Ensure daily sales targets are met within each sales station. Ensure all areas of attraction are presented in the best way possible, always ensuring clean and tidy presentation (includes exterior of building and entire guest journey). Act as a role model for the attraction, ensuring enthusiasm in interactions with staff and guests. Resolve any guest incident or issues with 6-star service.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 35 – 40 per week
Benefits:
Schedule:
Work setting:
Education:
Work Location: In person
Full Time
$39k-54k (estimate)
05/24/2024
05/31/2024
shreveportaquarium.com
Shreveport, LA
<25
The job skills required for Guest Service Coordinator include Presentation, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Coordinator positions, which can be used as a reference in future career path planning. As a Guest Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Coordinator. You can explore the career advancement for a Guest Service Coordinator below and select your interested title to get hiring information.