Description

Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. We move more student athletes than any other travel management company. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win!

The STM team strives to drive innovation, provide excellent service, and display teamwork, passion and dedication throughout the lifetime of our relationships. STM works with clients to customize travel programs to create efficiencies and maximize the value of our products and services.

Mission: The Account Coordinator role will provide operational support for TMC accounts to help ensure the travel program is running smoothly and efficiently, as planned during and after implementation. This role will support ongoing client reporting needs and respond to basic, first level online support questions, escalating issues to second level of support as needed.

The Account Coordinator will work with the Account Owner to ensure client satisfaction and will coordinate with additional internal and external resources as needed to support TMC issue escalation, solution finding, and continuous improvement. The candidate placed in this position must have the ability to function autonomously, as an individual contributor, and as a member of the operations team. This role can work fully remote.

Outcomes:

1. Demonstrates proficient knowledge and skills utilizing, training on, and troubleshooting industry and proprietary technology.
2. Continuously strives to provide clients with a positive experience utilizing analytical and strategic skills. 
3. Contributes to a positive, productive team environment exemplified by high morale, strong communication, and clear understanding of individual and team accountabilities. 
4. Demonstrates the ability to be dependable and reliable; flexible with the ability to multi-task. Serves as primary contract for Account Owners on TMC Operations specific questions. Also serves as secondary contact for TMC clients. 

Key Competencies 

• Positive Mindset
• Strong Communication Skills
• Detail Oriented
• Self-motivation / Drive
• Work Ethic / Ownership
• People-centric Leadership
• Objective Listening
• Collaborative Style
• Critical Thinking
• Commitment to Continuous Improvement 
• Ability to Multi-Task and Prioritize to Meet Deadlines

Technical Skills:

• Microsoft Office skills preferred (Word, Excel, and Outlook))
• In-depth GDS, internet, profile and portal knowledge
• Strong working knowledge of integral relationship between GDS, mid-office and back-office systems 

Requirements

Qualifications:

• BS or BA Degree or equivalent experience
• Minimum of 2 years of travel industry experience required
• Online booking tool knowledge (Concur, Etta/Deem) is a plus 
• Reporting knowledge is a plus
• Ability to work flexible hours, based on client needs 

Compensation & Available Benefits:

• Competitive salary commensurate with experience
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) plan
• Vacation/Paid Time Off

 Short’s Travel Management is an EOE employer.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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