19 Customer Support Representative Jobs in Schenectady, NY
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Shore Marketing LLC is Hiring a Customer Support Representative Near Schenectady, NY
Shore Marketing Group is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Customer Support Representative team provides our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality. Our Customer Support Representative team works in an energetic atmosphere and we believe much of the success of our phenomenal growth is our commitment to developing our employees’ potential. We are committed to building our Customer Support Representative team with upbeat, talented, motivated people, who will continue to uphold our mission of being a market leader, by innovating and servicing our customers with extreme dedication.
Customer Support Representative Responsibilities:
- Key player in the communication and completion of the enrollment process with other departments; liaison between Sales, customer service, advertising
- Utilize our personal customer service approach to interact with customers directly and ensure that they always have a knowledgeable and friendly resource to answer any questions
- Assist the sales team and other Customer Support Representatives by providing top notch customer service to current and potential customers to help increase weekly and monthly sales goals
- Responsible for the accuracy of all the data during customer renewal or acquisition enrollment processes
- Attend Customer Support Representative meetings in person and via zoom to increase client knowledge and drive sales
Customer Support Representative Qualifications:
- 1-2 years’ experience in a customer service or sales role preferred
- Highly organized, responsive, detail-oriented, team player with a “can-do” attitude
- Ability to prioritize and complete multiple tasks with a high degree of accuracy
- Detail-oriented with an inquisitive nature and the desire to solve problems
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to diplomatically enforce deadlines
- Excellent interpersonal skills with a focus on rapport-building with both customers and teammates
#LI-Onsite
Job Summary
Full Time
$49k-63k (estimate)
04/25/2024
04/30/2024
shoremarketingllc.com
Eatontown, NJ
<25
Related Companies
The job skills required for Customer Support Representative include Customer Service, Customer Support, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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