ABOUT

The Shōjō Group is a team of dynamic hospitality professionals who skillfully blend Modern American cuisine and culture with modern Asian flavors throughout Boston and its neighboring areas. Our commitment to excellence has led us to reimagine traditional American dishes by infusing them with modern Asian culinary techniques alongside our innovative cocktails that have set the standard in the city. We strive to deliver a distinctive and contemporary take on Asian American cuisine, all while providing an unforgettable dining experience for our valued guests. Our journey began in 2012 and continues to evolve, as we are dedicated to enhancing the way people experience food, drink, and hospitality.

POSITION SUMMARY

The Food Server is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guest’s overall experience as the Food Server must ensure the guest has a memorable experience throughout their dining experience. As a restaurant server, it is your responsibility to seek to understand the guest’s needs from the initial greeting to their departure while enhancing their experience with engaging service to compel them to comment.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Maintain proper grooming and uniform standards.
• Observes guest's body language to anticipate the guest’s needs to add to their exceptional experience.
• Deliver genuine hospitality to and establish emotional connections with our guests
• Guides our guests through the menu to assist with their experience by informing them of our specials and signature items.
• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members
• Communicates allergy sensitivity from guests to managers to culinary.
• Adheres to all alcohol awareness procedures
• Handle guest complaints professionally and alert a manager immediately
• Process payments and handle cash professionally and accurately
• Communicate with managers and hosts regarding table availability and key table updates
• Follow up with guests about their meal and dining experience to ensure great guest satisfaction
• Maintain high level of cleanliness and sanitation
• Carries clean dishes, glassware, etc. to their designated locations to ensure supplies are available.
• Demonstrate professional and gracious demeanor at all times
• Thanks guests for coming in with a personable farewell and inviting them to return.
• Perform all opening, running, and closing duties accurately
• Perform any job function requested by the management team

POSITION QUALIFICATIONS

Competency Statement(s)

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Communication – Listens to others and communicates in an effective manner
• Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
• Customer Focus – Builds and maintains customer satisfaction with the services offered by The Shōjō Group; provides excellent customer service to both guests and team members
• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving – Resolves difficult or complicated challenges
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent walking, kneeling, bending and reaching.
• Must be able to lift, move and carry up to 20 pounds frequently.
• Continuous standing required to service guest functions; 100% of the time scheduled.
• Coordination skills that allow proper writing, pouring and carrying of several drinks and plates at the same time.

MINIMUM REQUIREMENTS

• Able to communicate (speak, read, and write) in English.
• High School Diploma or Equivalent.
• Must meet local, legal minimum age requirement to serve alcoholic beverages.

Job Types: Full-time, Part-time

Pay: $25.00 - $35.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Food provided

Restaurant type:

• Casual dining restaurant

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Experience:

• Restaurant experience: 2 years (Required)

Work Location: In person