By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

Job Description Summary

The Refund Coordinator is responsible for the analysis, identification and processing of patient and insurance credit balances including management of approved refunds and adjustments.
The Refund Coordinator will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
The Refund Coordinator will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.

Job Description

The Refund Coordinator:

• The Refund Coordinator identifies, analyses and resolves patient and insurance credit balances.
• Researches and identifies reason for the credit balance and applies the overpayment to other open balances or initiates the refund in a timely manner.
• Receives and processes provider refunds into appropriate database after management approval.
• Validates the accuracy of refund check details and demographics provided by the Accounts Payable system and tracks activity of checks through the refund process.
• Researches and compiles refund documentation to be enclosed with refunds. Identifies credit trends and works collaboratively with the appropriate team to resolve.
• Answers incoming correspondence, transmittals and phone inquiries ensuring accurate and timely resolution of outstanding credits.
• Responds to refund requests from insurance companies in a timely manner.
• Understands payer guidelines for overpayments.
• Meets department goals to reduce outstanding credit balances.
• Contacts insurance companies to verify pay to information and/or validates mail to address.
• Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Reporting Relationships

• Reports directly to the Supervisor, Cash Applications

Knowledge, Skills & Abilities Required

• High School Diploma or GED equivalent.
• Minimum 2 years of relevant collection experience. Ability to complete mathematical calculations in order to complete required analyses
• Exhibits proficient written and verbal skills.
• Excellent working knowledge and understanding of the laws governing collection practices.
• Proven ability to work independently.
• Must possess moderate to advanced math skills
• Proficient in use of all Microsoft office products especially Microsoft Excel and Cerner.

Working Conditions

• Normal office environment with little or no exposure to dust or extreme temperature.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Equal Employment Opportunity

ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.