Program Specialist - Operations

The Shift Digital team is looking for a Program Specialist to support a client account. As the Program Specialist – Operations, you will manage communications, reporting, and processes to ensure that the goals of the program are accomplished. This person will work to support the client in terms of project management, reporting requests, data analysis, program planning, and identifying opportunities to further enhance and optimize the program. The Program Specialist may serve as a liaison between the client and multiple vendors, and between account teams in order to ensure all parties are working collectively to meet the demands and timelines to ensure the program is successful.Please apply by EOD, WednesdayMay 15th.The job responsibilities include, but are not limited to the following:

• Support Account Leadership on key projects and contractual deliverables. Over time, will own projects from beginning to final delivery to client.
• Monitor project status and open issues (including milestone tracking, allocation, and open issues) and be expected to communicate status with client as requested.
• Facilitate communication within and between local and field support teams.
• Help train product support team on best practices, strategy, and metrics to enable the team to consult retailers on Websites, Chat, Trade-in, Build and Price, and Digital Retailing performance improvement
• Interface with SOA IT and Shift Digital delivery to help facilitate integration required for program compliance.
• Program Awareness and Communication: Communicate all program details, changes and actions internally at Shift, to and to retailers.
• Reporting and Analytics: Manage the performance through use of analytics and reporting tools.
• Provide client key performance insights and drive into the details of retailer performance to understand what is and is not working for retailers and recommend program updates to clients.
• Responsible for cross team coordination.
  • Internal - (Account, VIP, Billing, Training team, Delivery)
  • External – (Vendors, Client Stakeholders)
• Program Growth (adding new providers, increasing enrollment numbers, adding needed certified products/services).
• Develop, build, and present Quarterly Business Reviews to provide feedback on provider performance and certification status to clients.
• Additional responsibilities may be assigned.

DESIRED SKILLS & EXPERIENCE:

• 3 yrs. experience with a proven track record of success.
• Experience managing people is highly desired.
• Candidates need sales and/or customer service/consulting experience.
• Demonstrated ability to handle multiple projects and prioritize tasks in a fast-paced environment is required.
• Need a solid working understanding of the certified marketplace landscape.
• Advanced Microsoft Excel skills.
• Must be self-motivated, possess strong phone skills and be able to thrive and multi-task in a busy sales and support environment.
• Excellent communication and presentation skills are expected.
• College degree is a requirement.
• Light to Moderate travel may be required.

EOE