Job Summary

SHI has an exciting opportunity available as a Corp Microsoft Solutions Specialist – O365 in our Corp Customer Success and Acquisition department. This role will be responsible to driving adoption and change management of targeted Microsoft O365 workloads. It will be necessary to develop and maintain a 300 to 400 level proficiency with all required Microsoft technologies specific to Microsoft O365. This position is required to report to the SHI Austin, TX office location as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Include, but not limited to:

• Maintain an advanced business and technical understanding of products and workloads
• Proactively identify new workloads and expansion opportunities in each account to maximize adoption and consumption.
• Build, maintain and leverage strong relationships with Business Decision Makers and IT Decision Makers within each customer to influence adoption.
• Deliver workshops and provide guidance to drive usage and help accelerate customer value for related workloads
• Secure customers’ intent to deploy and clearly define business outcomes by developing an actionable roadmap and success plan outlining steps, risks, blockers, and related services opportunities
• Work with Corp Account Executives when new service and product opportunities (upsell or cross-sell) are generated through engagements
• Responsible for running monthly touchpoints and QBRS with customers
• Continuously maintain and enhance proficiencies as a subject matter expert in the assigned practice areas
• Continuously maintain and enhance technical, sales, and competitive readiness
• Create pipeline for services engagements and product upsells
• Understand and clearly articulate the value proposition for products and services
• Provide weekly activity reporting
• Contribute content to SHI's Base Camp Portal
• Drive sales growth and overall success within SHI’s related offerings
• Help identify customers’ pain points and key initiatives to develop
• Analyze Report data and account specific action plans.
• Develop and deliver training material (in-person, web, and working with SHI's training team); participate in training and readiness events

Qualifications

• Completed Bachelor’s, Technical degree or related work experience in Computer Engineering or a related field
• Minimum 2 years’ experience with Microsoft 365 technology
• Minimum 3 years’ technical experience with increasing responsibility
• 3-5 years technical, business and/or sales experience

Required Skills

• Executive level communication, consultative and presentation skills are essential.
• Proven track record in contributing to the establishment of new organizations, procedures, and offerings
• Team building, organization and time management skills are required
• Knowledge of solution products, including business model, architectures, and solutions.
• Accustomed to working effectively within all levels of an organization, both internally and externally.
• Skilled in leadership and influence of virtual, cross-functional teams.
• Diversified customer relationship development.
• Skilled at escalation and issue management and managing customer expectations

Certifications Required

• Microsoft Certified: MS-100 or MS-101 (or higher) 

Additional Information

• The estimated annual pay range for this position is $80,000 - $100,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status