Compensation: To $22.00/hr

Job Overview - Bilingual Customer Service Representative - 32864

Our client is seeking a Customer Service Representative to assist company associates in the administration of their Short Term Disability (STD), Consolidated Omnibus Budget Reconciliation Act (COBRA), Family Medical Leave (FMLA), and American Disability Act (ADA).

Requirements

* Manage calls and cases regarding leave of absence in a timely manner.

* Research and resolve discrepancies between associates, managers and leave request.

* Maintain leave of absence documentation, files and data.

* Manage and respond to incoming calls from Internal associates and managers with responsibility for advising and answering questions related to LOA, FMLA, ADA, state mandated programs, and short/long term disability.

* Educate customer on various leave types, length of leaves, paperwork process, and returning to work after a leave of absence. Effective at balancing multiple leave cases daily, ensuring compliance with federal and state turnaround timing of documentation.

Benefits

Sherpa offers benefits to contract employees who meet the following criteria:

* Must be a full-time employee (30 weekly hours/ 130 hours per month) to be eligible

* Medical plan offered is BCBSNC Blue Options PPO

* Premiums will be pre-taxed

* Sherpa pays a portion of the Employee only premium for medical

* 90 day waiting period from date of hire

* Medical, Dental, and Vision plans

Additional Job Details

Workplace Policy: #remote

Seniority Level: [Entry-Level]

Linked In Poster: #LI-LH4

ABOUT OUR PROCESS

We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.

Candidates for all Sherpa opportunities must be authorized to work in the United States.

Sherpa is an Equal Opportunity Employer.

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