Sheraton Suites Akron/Cuyahoga Falls is currently seeking applicants for our Front Desk Guest Service Agent position. Shift times are generally 7am -3pm & 3pm-11pm.

Applicants must be available to work evenings, weekends and Holidays. Applicants must have great communication skills, a professional appearance and present a hospitable and positive personality.

• Customer Service and computer experience is required
• Front Desk experience is preferred
• Hotel Front Desk experience is preferred

ESSENTIAL FUNCTIONS:

· Greet guests with a friendly and sincere welcome.

· Complete the guest registration and securing proper payment.

· Answer incoming calls, call transfers and reservation bookings.

· Retrieve mail, small packages and facsimiles for customers as requested.

· Close out guest accounts.

· Positive guest communication and guest resolution.

· Perform all other job responsibilities as requested by Supervisor.

· Position requires standing and continual mobility throughout the front office area.

*Background Check Required*

EEO

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person