Job Summary

The Station Attendant and Club Lounge Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner in all aspects of assisting food and beverage.

Responsibilities

QUALIFICATIONS:

• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving such as TIPs as required by property. 
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Assist Servers and Lounge Attendants in ensuring areas are clean and stocked for beginning and end of shift. 
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Service guests with all food and beverage requirements in a warm friendly courteous and professional manner.
• Clear clean and reset tables as needed.
• Preparing buffet station for food set up. Ensuring buffet is stocked with silverware plates and glassware.
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance.
• Ability to answer the telephone according to standards.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Ensure that tables and side stands are kept stocked tidy and clean.
• Employees must at all times be attentive friendly helpful and courteous to guests managers and all of their fellow employees.
• Attend meetings as required by management.
• Perform other duties as requested by management.

Property Details

Located in the Maitland Center corporate community, Sheraton Orlando North is located 1,950 feet from Interstate 4 and offers on-site dining options and completely nonsmoking guest rooms.

Begin the day at the Sheraton Orlando North with a cup of coffee from the in-room coffee machine or by relaxing on the balcony. A flat-screen TV, desk, and private bathroom are also included in all rooms.

Guests can enjoy an energizing work out in the fitness center or a refreshing swim in the outdoor pool or hot tub. A business center, car hire, and meeting and banquet spaces are available.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan