Description
We're looking for a positive and professional hotel guest service agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Luxury or Premium service preferred.
Responsibilities
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Field customer complaints when necessary
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Well-versed in taking telephone calls and handling stressful situations
•High school diploma, GED, or equivalent
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Working knowledge of Microsoft Office and reservation management systems