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Sheraton Hotels & Resorts
Ho Chi Minh City, | Other
9 Months Ago
Reservations Sales Agent
Sheraton Hotels & Resorts Ho Chi Minh City,
Other | Accommodations 9 Months Ago
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Sheraton Hotels & Resorts is Hiring a Reservations Sales Agent Near Ho Chi Minh City,

Job Number 22153167
Job Category Reservations
Location Sheraton Saigon Hotel & Towers, 88 Dong Khoi Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Job Summary

JOB TYPE

Other

INDUSTRY

Accommodations

POST DATE

07/27/2022

EXPIRATION DATE

09/07/2022

WEBSITE

lemeridienexclusives.com

HEADQUARTERS

White Plains, NY

SIZE

<25

INDUSTRY

Accommodations

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