The desired team member will help customers through our rental services and retail sales departments with occasional help with our bicycle maintenance services.

Primary responsibilities:
- Greet customers in the store and via phone calls
- Assess customers needs and help them purchase the right products
- Keep the retail sales area clean and well merchandised
- 'Sell the experience' of our rental / shuttle trips
- Create accurate rental/adventure reservations using our calendar software
- Drive customers to & from their destinations for shuttles or rentals/adventures
- Move, load, unload and clean our rental bicycles, kayaks, and canoes

Other responsibilities
- Build bicycles on occasion
- Perform basic repairs and safety checks on rental and/or customer bicycles
- Assess customer bicycles and create accurate work orders using our software

This is a full time position starting in March 2024 with pay based on experience and level of responsibility. Store hours and employee hours are adjusted seasonally as this is a seasonal business.

Location: Shepherdstown, WV is a small town located along the Potomac river in the upper Shenandoah valley. This historic town is rich with independent restaurants and cafes. The region offers a wide array of recreational activities including great hikes, on and off-road cycling and flat water and rapid kayaking and river tubing.

Goal: Represent the business in a professional manner with the first and foremost focus on exceptional customer service and a goal of providing the best assistance with retail sales and rental support. Be an asset to our team with superb communication and follow through. Provide technical service on customers bikes that is both safe and the best solution for the customer's needs.

Prerequisites
-Be at least 25 years old
-Possess an excellent driving record
-Can lift and carry up to 90 pounds
-Problem solving is a must
-Excellent communication skills
-Must have great follow through

Strongly Encouraged
-Bike shop service department work experience
-Or equivalent experience performing bicycle maintenance

Job Type: Part-time

Pay: $12.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Work Location: In person