The National Account Executive will act as a solutions-oriented leader within the Account Production team as a liaison between leadership, the Account Executive (AE) team, customers, facilities, and internal Shepard teams. They will be annually responsible for the production, planning, and maintenance of trade show accounts totaling $2 million or more.

Essential Job Duties

• Produce Tier A accounts nationally individually or as lead AE on multi-person teams
• Consistently execute all AE Best Practices including Critical Path and deadline maintenance, invoice submissions, and on-site duties
• Orchestrate show planning to ensure all details of the show are communicated prior to move-in
• Maintain customer satisfaction feedback
• Delegate tasks and utilize the Account Service Representative (ASR) team to effectively manage accounts
• Actively participate in scheduled trainings and huddles
• Assist with training and/or mentoring new AEs and Project Managers (PMs) as needed
• Meet and exceed all AE submission deadlines and SOP timeframes to manage costs and maximize profits on events
• Manage financial aspects of event planning, including budget, cost considerations, and invoice per contract
• Maintain contact with customers throughout the year to strengthen business relationships
• Exhibit strong time management and prioritization skills, and take proactive action in planning according to established Critical Path deadlines
• Consistently utilize department technology
• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service program
• All other duties as assigned

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork
• Ability to perform as a responsible ESOP owner making daily decisions to benefit the client and the company
• 2 years in an Account Executive role preferred
• Ability to meet deadlines and manage multiple accounts in a fast-paced environment
• Proficient with Microsoft Office Suite
• Excellent verbal and written communication skills
• Bachelor’s degree in a related field is preferred; equivalent experience may be exchanged for formal education

Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status, or other non-merit factor. All employment decisions are made based on business needs, job requirements, individual qualifications, and merit.