Shenandoah Soundstart, LLC is looking for an experienced professional, energetic, detail oriented, organized, and driven team player to join our team in a Director of Operations role. This role is a full-time salaried position with a 45 hour per week mentality. We are specifically seeking candidates looking to play a major role in a small family-owned private practice for children with disabilities. This role has a ton of opportunity, growth potential, and for the right person a career trajectory!

Our ideal team member is someone that works extremely efficiently, brings strong expertise in management of clinic operations, and is driven by being part of a purpose-driven pediatric therapy business model.

Please be aware this is an administrative/ managerial role for someone with a proven track record of at least three years in optimizing operations management including scheduling, credentialing, marketing, authorizations, eligibility/benefits, referrals, and human resources. We are seeking candidates with expertise in improving policies and procedures clinic-wide to optimize revenue streams.

The right candidate will be a natural self-starter with strong attention to detail. We will train on specific task items listed below, though the right fit will quickly and easily pick up responsibilities and manage them on their own. We are looking for a smart, eager, and talented person who wants to be part of an elite, fast-growing organization. We need a fun, vibrant, engaging Director of Operations to further our exceptional culture as we expand. Make sure your application (i.e. cover letter) reflects this!

We expect a lot, and we reward hard work. Our practice is growing at great speed, and the right candidate will thrive in this vibrant, fast-paced environment. This candidate must not be afraid to do anything related to scheduling, marketing, cleaning, customer service, collections, etc.

Skillset:

● You have the ability to connect, motivate, and empower all those around you inclusive of customer service, client onboarding, and have an authentic quality to your sales approach.

● You are a charismatic leader who knows how to encourage team members when they are struggling and inspire staff on both good and bad days.

● You are not afraid to get your hands dirty and will do any job from scrubbing floors to patient intake calls to advance the progress of the company

● You are compassionate- we work with children with developmental delays and their families.

● You are comfortable managing and leading an administrative team to achieve key performance indicators in a motivational and empowering way/ you track performance and change and measure this over time

● You are a driven go-getter who wants to contribute at the highest level.

● You are punctual, reliable, and your actions match your words.

● You are naturally approachable, positive, and level-headed. People like working with you because you know how to have fun while being task-oriented and delivering results.

● Strong and fluent oral and written communication.

● Extremely detail-oriented you minimize mistakes because you care about getting it right.

● You like to work extremely hard. You aren't watching the clock because there is always more that needs to be done, and you like that.

● You treat any company you work for as if it was your own with a drive and ambition to create at the highest level

● You are the epitome of a creator, a doer, a leader, & most importantly an effective communicator

● You have a familiarity with healthcare insurance and basic insurance jargon.

● You have experience managing operations and working with lots of different personalities.

● You are purpose-driven and driven by making a difference beyond just financial ambition.

● You have natural salesmanship and are able to deliver the highest customer service and overcome obstacles seamlessly

Responsibilities:

● Create and maintain an incredible work culture that stimulates staff enthusiasm, collaboration, and rapport between colleagues.

● Create and maintain an incredible patient experience and culture that stimulates positive reviews and referral growth.

● Collaborate and report to the executive leadership team to ensure all operations are functioning at the highest level and support any projects, activities, and responsibilities that further the progress of the clinic.

● Facilitate and oversee the entire intake, customer service, and patient onboarding experience to increase patient census, scheduling, and overall growth to multiple clinic locations.

● Become an advocate and liaison between the team and executives.

● Use your sales and empathy skills to engage and influence parents to make the best decisions for their child’s progress.

● Schedule and conduct interviews with potential staff.

● Coordinate onboarding and training of new staff with therapy teams.

● Ensure therapists are well supported by maintaining inventory through collaboration with staff and clinic leads.

● Answer inbound phone calls from clients and potential clients.

● Help to plan quarterly all team events and celebrations/ lead team meetings

● And any additional duties that the leadership team assigns as appropriate.

Requirements:

● Strong leadership and management background

● You are the epitome of everything outlined in our skillset bullets

● 5 years of administrative and operational management in healthcare, or related experience

● Extremely intelligent and detail-oriented

● Strong work ethic

● Outgoing personality with excellent communication skills (written, verbal, interpersonal)

● Does not get rattled easy and incredible at multitasking

● Results-oriented

● Experience in pediatric therapy operations (preferred)

● Strong efficiency skills and ability to communicate system changes, train, and implement improvements with the team

● EMR Experience preferred

● Extremely strong technology and computer skills

Job Type: Full-time

Pay: From $51,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Clinic Management: 3 years (Required)

Ability to Relocate:

• Winchester, VA: Relocate before starting work (Required)

Work Location: In person