** Line Service Manager**

**Job Category****:** Operations **Requisition Number****:** LINES01584 Showing 1 location **Job Details**

**Description**

**Job Description:** The Line Service Manager is responsible for leading and directing the day-to-day line service operation and the line service personnel.

**Duties include, but are not limited to the following**

* Maintain company issued service standards, safety standards and security procedures

* Assist in the hiring process, perform reviews, evaluations, or disciplinary actions for members of the line service team.

* Oversee all aspects of the training process for line personnel both new and recurrent

* Lead the day-today operations and provide guidance to the line service team

* Lead by example while setting a positive and enthusiastic tone

* Coordinate scheduling and time off requests for the line service team

* Facilitate monthly safety meetings and ensure compliance with all company policies

* Oversee the quality control procedures including daily, monthly and quarterly checks

* Ensure all equipment is maintained and all required service and safety checks

* Work with the customer service manager to provide premium customer service experience

* Handle customer requests and follow up to ensure customer satisfaction

* Relationship building with customers and tenants, both internal and external

* Handle customer complaints and/or objectives on service and provide follow up. Document all communications with customers

* Identify and solve problems in the early stages. Look for ways to prevent problems when able

* Communicate with management any and all issues that may arise. Look for ways to improve teamwork between all departments

* Achieve, sustain and exceed performance numbers set by management. Look for ways to reduce costs, overtime and maximize sales

**Qualifications:** To be considered for this position, an individual must have a minimum five years of aviation experience and three years supervisory experience. Strong interpersonal management skills, effective time management. Ability to read and comprehend general business documents, reports and technical procedures or government regulations. The ability to present information and respond to questions from department managers, co-workers and customers. Must possess a valid drivers license.

**In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sheltair will be based on merit, qualifications and abilities. Sheltair fully supports the concept of equal employment opportunity. We administer our Human Resources program to comply with all applicable anti-discrimination laws. Sheltair does not discriminate in employment opportunities or practices on basis of race, color, creed, sex, national origin, age, disability, or any other characteristic protected by law.**

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