Description

General Summary:

The Warehouse Supervisor is responsible for the daily operations in a warehouse environment with key customers for the cleaning, availability, maintenance and shipping of equipment/product. Depending upon equipment/product assignment, responsible for interacting with and communication with customers. Manages daily activities of direct reports.

Essential Duties and Responsibilities:

Note: Some of the following may not be applicable to certain customers/warehouses.

• Establishes, organizes and maintains warehouse area for shipping, receiving and staging of equipment/product per applicable policies and procedures, both internal and client-established.
• Processes shipment entries and bookings; coordinates dock schedules with local agents and carriers.
• Ensures that orders, fulfillment, inbound receipts and outbound shipments are processed per applicable policies and procedures; completes work log documentation for billing of added work.
• Conducts daily/weekly/monthly/quarterly/yearly cycle counts; manages and completes special warehouse projects as directed.
• Completes all required paperwork associated with daily activities, including for assigned personnel.
• Cleans and maintains medical equipment (where applicable); performs decontamination of medical equipment as required (where applicable).
• Conducts basic function testing of medical equipment (i.e., system power ups, certain function test procedures involving the use of medical grade Air and Oxygen (O2) gases, etc.).
• Alerts and facilitates the coordination of units needing service for repairs, including providing updates to the Inventory Management System.
• Ensures all units have their original barcodes and that barcode label is accurate and readable.
• Maintains a full understanding of systems (e.g., creating and processing a shipment in Inventory Management System (IMS), Dock Processing Utility (DPU), Warehouse Management System (WMS), etc.).
• Oversees and ensures facility cleanliness and maintenance, utilizing 5S where applicable; escalates to management as needed.
• Supports the development and execution of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) across teams.
• Performs other duties as required or assigned by management.

Supervisory Responsibilities:

• Manages direct personnel; provides required training and oversight; ensures goals are met.
• Ensures adequate staffing coverage for transactional compliance and to ensure necessary levels of production/business operations; ensures training is completed in a timely manner and kept up to date.

Qualifications

Qualifications:

• Ability to acquire TSA certification (where required).
• Ability to communicate clearly and persuasively in positive or negative situations.
• Leadership ability to inspire and motivate others to perform well; strong interpersonal skills; ability to interact with, communicate to and train all levels of employees.
• Working knowledge of regulations (e.g., OSHA, DOT, HAZMAT, FDA); willingness to become certified in one or more of these areas as necessary.
• Ability to improve and promote quality; demonstrates accuracy and thoroughness.
• Ability to exhibit sound and accurate judgment and make timely decisions.
• Acts with a sense of urgency and purpose; models and motivates this behavior for other staff.
• Ability to prioritize and plan work activities, using time and staff efficiently and developing realistic action plans.
• Client-focused with emphasis on accuracy; strong sense of ownership and accountability for delivering client results.
• Ability to effectively communicate technical information to non-technical audiences.
• Ability to establish and maintain effective relationships with both customers and associates.
• Willingness to work alongside team to ensure deadlines are met and work is performed correctly.
• Familiarity with most common material handling equipment (e.g., forklifts, industrial trucks, pallet jacks, etc.); ability to obtain forklift certification, possibly including Train the Trainer; oversees Preventative Maintenance (PM) program.

Education and/or Experience:

• High School diploma or GED desired; technical/trade certification and/or mechanical training preferred (depending upon area of responsibility); advanced degree in a relevant field a plus.
• A minimum of three (3) years of warehouse experience, preferably in a related field.
• Two (2) years of prior supervisory experience; preferably in a warehouse environment.
• One (1) year of experience operating material handling equipment, especially a forklift.
• An equivalent combination of education and experience.

Language Skills:

• Excellent interpersonal and communication (oral and written) skills.
• Ability to communicate clearly and concisely in English, both orally and in writing, to all levels.

Computer Skills:

• Experience with Microsoft Office, especially Word, Excel and Outlook.
• Experience with inventory and/or warehouse management web platforms required depending on warehouse assignment.
• Ability to quickly learn new programs/software.

Physical Demands:

• Combination of sitting and standing eight (8) hours or more per day.
• Ability to bend, reach and stoop.
• Ability to lift up to 40 pounds.
• Ability to push up to 450 pounds up a ramp.
• Appropriate Personal Protective Equipment (PPE)/safety gear must be worn as needed.

Work Environment:

• Warehouse environment that may include cleanroom and/or distribution center depending on location.

Travel Requirements:

• Occasional travel as needed.