Position Overview: 

Our Sales & Catering Coordinator will support the Sales & Catering Department and Manager in optimizing revenue and bookings. 

Primary Duties: 

• Answer phone calls coming to sales office and assist front desk with phone calls during peak times 

• Receive, correspond and create emails to potential and existing group clients, as well as other internal departments 

• Respond to client requests for information about Shawnee Lodge, conference space, lodge rooms, activities, and all other guest and group related details 

• Responsible for group reservations in the property management system 

• Responsible for maintaining accurate records in customer relationship management platform 

• Conduct site tours for both scheduled and walk-in potential and existing clients 

• Create and distribute internal and external documents related to group business 

• Attend sales, revenue and marketing meetings as directed by Sales Manager 

• Maintain an outstanding working relationship with other departments, employees, and guests. 

• Keep work area clean and organized. 

• Oversee or assist with other assignments and special projects as needed to continually improve operations and overall revenues 

Essential Qualifications: 

• Excellent customer service and experience with guest service recovery/problem solving 

• High level of attention to detail 

• Must be a strong typist with understanding of the English language, grammar and spelling 

• Proven knowledge, skills and/or abilities that will contribute to the success of the Shawnee Lodge team 

• Ability to sit, stand and walk for long periods of time. 

• Ability to work a semi-flexible schedule with some weekends and holidays included 

• Ability to work unsupervised and self-manage to accomplish tasks and goals 

• Ability to follow instructions 

• Ability to meet deadlines 

• Ability to use a computer, screen and mouse for long periods of time. 

• Ability to work in a very fast-paced environment and adapt quickly to complete duties as priorities change 

• Knowledge of office products (Outlook, Word, Excel) 

Preferred Qualifications: 

• Hospitality/hotel experience 

• Experience in a fast-paced service environment 

• College or trade school education 

• Ability for occasional overnight travel for company meetings or trainings