Responsibilities

What You Will Do

To provide exemplary customer service to internal and external customers by providing personalized service to everyone we serve.

Front desk staff will provide customers with information, assistance, and volunteer guidance and training, and services deemed necessary to facilitate the Sharp Experience.

Hours

the hours available can vary and may be limited.

Variable shifts to include both day and evenings hours

Concierge desk hours are : 5 : 00 am - 10 : 00 pm weekdays and 8 : 30 am - 5 : 00 pm weekends

Required Qualifications

• Bilingual English / Spanish
• Ability to read and write in Spanish
• Strong customer service background
• Experience in dealing with multiple demands simultaneously
• Ability to deal with different and temperaments
• Good time management skills, ability to establish priorities

Preferred Qualifications

• H.S. Diploma or Equivalent
• Some college
• 3 years experience in a high contact customer service position
• Experience in healthcare, hotel, high end restaurant, high end department or specialty store or comparable customer service related job

Essential Functions

Customer service

Customer service and communication skills and resolution techniques.

Ability to provide directions and information in an age appropriate manner.

Problem solving skills.

Multi-tasking.

Identify language barriers and problem solve in order to overcome.

Maintains knowledge of Sharp Mary Birch and Sharp Metropolitan Medical Campus walkways and services.

Utilize service recovery techniques and tool box.

Attends meetings and participates in problem identification and solution.

Able to educate incoming patients on the admitting process.

Environmental control

Maintains a safe and clean lobby.

Maintains wheelchairs.

Maintains SMBHW visitor guide, maps and telephone lists.

Oversee the lost and found.

Maintain lobby signage as approved by leadership.

Front desk services

Maintains clear understanding of the guidelines for each service.

Maintains records in a clear and accurate manner.

Patient and visitor escort

Escorts patients where they need to go.

Arranges for shuttles, vans, taxis as appropriate.

Maintains the ability to explain patient flow through the hospital when applicable.

Teamwork

Attends meetings and participates in problem identification and solution.

Works with other front desk customer service staff to develop standardized practices.

Creates a team spirit and pride in the department.

Demonstrates initiative by reporting issues, developing innovative methods that improve job function and working toward individual and department goals.

Ability to remain flexible when given new tasks or stay productive during slow periods.

Willingly assists with smooth implementation of new and / or changes in existing procedures.

Training and supervision

Orients volunteers to front desk customer service role.

Ensures that volunteers demonstrate knowledge of facility, escorting functions, and problem solving.

Ensures that volunteers can utilize resources available in solving issues.

Demonstrates ability to train new front desk staff and shares new information accurately with staff.

Sharp HealthCare is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

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Last updated : 2024-03-05