• General Responsibilities: Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
• Qualifications (Essential): • High school graduate. • Ability to compute accurate mathematical calculations. • Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone. • Ability to provide legible communication and directions.
• Qualifications (Desired): Some college or training in hospitality industry. • Previous experience as Front Desk Agent. • Fluency in a second language, preferably Spanish. • Knowledge of computers. Skills: • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. • Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. • Ability to focus on guests' needs, remaining calm and courteous • Ability to sell available rooms, and input and access information into hotel systems. • Ability to ensure security and confidentiality of guests.
• Standard Requirements: 1. Supports the Mission, Values and Vision of Shaner, Franchise, and the hotel. 2. Ensures an atmosphere which allows for the privacy, dignity and well-being of all guests and employees in a safe, secure environment. 3. Supports, cooperates with, and implements specific procedures and programs for: a. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs. b. Confidentiality of all data, including guest, employee and operations data.
• Job description: c. Quality Assurance and compliance with all regulatory requirements. d. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior. 4. Supports and participates in common teamwork: a. Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment. b. Uses tactful, appropriate communications in sensitive and emotional situations. c. Follows up as appropriate with supervisor, co-workers or guests regarding reported complaints, problems and concerns. d. Promotes positive public relations with guests and employees. e. Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.
• Essential Functions: (Include the following. Other job related duties may be assigned.) • Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations. • Maintain complete knowledge at all times of: o All hotel features/services, hours of operation. o All room types, numbers, layout, decor, appointments and location. o All room rates, special packages and promotions. o Daily house count and expected arrivals/departures. o Room availability status for any given day. o Scheduled daily group activities. o Yield management strategies that are in place. o Hotel and departmental policies and procedures. • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. • Answer department telephone within 3 rings, using correct greeting and telephone etiquette. • Process all guest check-ins according to established hotel requirements. • Manage guest complaints, ensuring guest satisfaction. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction. • Generate, print and distribute daily reports to designated departments/personnel. • Resolve discrepancies on the room status report with Housekeeping. • Process all check-outs according to established hotel requirements

• Secondary Functions: • Phone switchboard duties. • Assist with Reservations calls. • Provide Concierge service when no Concierge is available. • Assist in other Front Office areas as assigned.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person