Overview

The Assistant Digital Fulfillment Manager is responsible for supervising a team of Fulfillment Specialists with the goal of on-time and accurate delivery of orders to our customers. This role is critical to the success of our growing eCommerce business and requires a high attention-to-detail and a process-oriented mindset.

Responsibilities

• Supervise a team of fulfillment specialists with a dedicated focus on on-time delivery of orders to our digital customers. Includes scheduling, tracking daily output of the team, and working with the Director of Digital Fulfillment to anticipate supply, product, and staffing needs.
• Assist in the interviewing and hiring of the Fulfillment Specialists including seasonal hires.
• Provide training, set performance goals, and provide evaluative feedback to all direct reports by way of monthly one on one meetings and yearly performance reviews.
• Report daily fulfillment shipping goals including the number of orders to ship, late orders, and future orders.
• Prepare, plan, and lead daily fulfillment duties including, but not limited to:
  • Matching Table
  • Receiving merchandise
  • Writing up shop jobs
  • Sorting picks lists
  • Picking inventory
  • QC-ing all shop work
  • Processing orders from boxing through PGI
  • Ensuring on-time pick-up for FedEx
  • Maintain office work needed to support fulfillment, including layaway
• Oversee the proper research, requirements and resolution surrounding missing packages and shipments.
• Ensuring fulfillment supplies are ordered/inventoried/stocked. This includes but is not limited to FedEx boxes, Gift boxes, Office Supplies, etc.
• Maintain a partnership with outside vendors FedEx, Brinks, etc.
• Maintain proper Inventory control daily and overseeing, performing, and reconciling the weekly/monthly scheduled inventories and bin audits.
• Properly executing and completing daily/weekly/monthly deadlines as they relate to Accounting tasks and requirements.
  • Accounting Packet
  • Daily transactional emails
  • Monthly Audit Packets
• Support Director of Digital Fulfillment in identifying efficiency opportunities in the fulfillment
• Assist/partner with the Digital Sales team in solving/answering customer inquiries regarding order status in a timely and detailed manner.
• Assist/resolve customer service issues/situations

Qualifications

• Must have 2-3 years of fulfillment experience of fulfillment experience or other relevant work environment with proven track record of on-time delivery.
• Management experience
• Must have demonstrated communication skills, oral and written, as well as the ability to communicate with a vast array of personality types and skillsets, regardless of organizational level.
• Ability to type, use computer software/applications, Excel/Word/SAP experience a plus.
• Demonstrated ability to multi-task and prioritize projects & tasks with a sense of urgency.
• Demonstrated ability to work in a team
• Demonstrated ability to be flexible and adaptable to various
• Proven ability to collaborate with other member(s) of
• eCommerce experience preferred.

Behavioral Characteristics

The focus of this role is working with others, building, and maintaining relationships and championing company culture and values. Demonstrated ability to work in a fast-paced job environment which is results based with the ability to manage and lead a team. Must be friendly, respectful, and genuinely interested in the success of the Digital Fulfillment Department. Must be able to work in close collaboration with all areas of the department. Leads by example in areas of personal character, values, commitment, organizational skills, and work habits.

The salary range for this role is $45,000-$62,500 annually.

Work Environment

This role is on-site as part of the Home Office team. The primary environment for this role is an open office. Considerable business is conducted using the telephone and computer technology. This role may be approved to work remotely on specific occasions but that does not change the ongoing classification of the role as on-site. Travel may be required to stores, conferences or events up to 5% of the time.

Why Work for Shane Co.?

Joining #TeamShaneCo comes with a host of benefits designed to support you and your loved ones- we understand a supportive benefits package is key to a fulfilling work experience. As a family-owned business, we prioritize your well-being, recognizing that our success is a collective effort. Here's what we offer:

Compensation and Recognition: We offer a competitive base rate and an opportunity for a yearly bonus.

Time off: You’ll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.

Family-centric benefits: We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. You’ll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.

Health and wellness: We value your health and provide you with paid sick time. Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.

Employee Discount: Enjoy a generous store and online discount, available for you and your family members.

Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between.

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!

The salary range for this role is $45,000-$62,500 annually. The range describes the minimum to maximum likely rate for this job description in the state of Colorado. Individual pay will be determined based on skills and qualifications for the role. The salary range for this same position may be lower or higher in markets outside of Colorado.

Employer will not sponsor visa or work authorization.