Are you ready to be a member of the DREAM TEAM?

Then WE WANT YOU!

We are looking for a customer-oriented service representative/dispatcher, an individual who loves helping people, is detail oriented has a customer-first attitude and believes in service with a smile!

A customer service representative, or CSR-DSR, will:

* Act as a liaison to provide product/service information

* Resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSR-DSRs are:

* Genuinely excited to help customers.

* They’re patient, empathetic, and passionately communicative.

* Did we mention they love to talk?

* Problem-solving comes naturally to customer care specialists.

* Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

* They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints

Customer feedback is priceless, and these CSRs can gather that for us. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Is that you?

Responsibilities:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to work in an often fast paced environment
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $48,699.00 - $55,624.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Tempe, AZ: Relocate before starting work (Required)

Work Location: In person