**Shalom Austin**

**Member Services: Welcome Desk and Fitness Representative**

**Sports & Fitness - Austin, TX - Full Time**

* We are **Shalom Austin**, the hub of Jewish life in Central Texas.

* We are a 501(c)3 nonprofit organization comprised of the Jewish Community Center (JCC), Jewish Federation, Jewish Family Service (JFS), and the Jewish Foundation.

* The majority of our programming operates on 40 beautiful acres on the Dell Jewish Community Campus in the live music capital of the world weird Austin, Texas.

* We are a passionate group of more than 100 staff working on our mission of enhancing the quality of Jewish life in the greater Austin area and around the world through philanthropy, education, social service, culture, spirituality, and total wellness.

As a **Member Services Representative** on the Membership and Fitness teams, you will be part of a team ensuring a clean, functioning, and welcoming environment for our members. All representatives are cross-trained to work at both our Welcome Desk as a receptionist and on the Fitness Floor as an attendant. * Serve as a customer service representative, ensuring that the needs of our members and guests are met in a friendly and professional manner

* Support fitness, membership and welcome desk reception operations

* Provide excellent customer service, proactively solve problems, and address member concerns; interact and build rapport with members

* Carry out daily tasks as outlined in departmental shared operating procedures

* Possess the motivation to accomplish work independently for the success of the team

* Assist members in accessing the fitness center and managing their memberships

* Detail, sanitize, organize and maintain a clean, welcoming fitness center for all members

* Work proactively and collaboratively with other internal departments to ensure appropriate and timely maintenance of Fitness facilities and issues as they arise

* Attend meetings as requested, including evening and/or weekend meetings

* Create opportunities to connect members to personal trainers or other Shalom Austin staff for a variety of other outreach programs

* Proficiency in Microsoft Office products required

* Must be self-motivated; previous fitness or recreational facility experience a plus

* Available to work weekends

* Ability to effectively address multiple tasks at the same time and ability to interact with people of diverse backgrounds required.

* Positive attitude and self-motivated.

* Works well collaboratively in a team environment.

* Demonstrated ability to take initiative and work independently and as a team member

* Current Adult CPR, AED and First Aid certification - Shalom Austin will pay for training as needed

* Pass all required criminal history background checks (which may, depending on the position you are hired for, include an FBI fingerprint check)

* Adhere to our Mission, Core Values, and all HR policies and procedures

* Constant flow of foot traffic in and out of workspace

* Constant low and medium level background noise

* Ability to maintain a demeanor with a sense of urgency

* Ability to stand, sit, squat, kneel and walk over the duration of shift

* Ability to walk and stand for extended periods (often greater than 1 hour)

* Ability to engage in regular and extended computer use

* Ability to move successfully around facility

* Ability to carry 30-50 pounds

* Ability to demonstrate appropriate use of fitness equipment

* Well pay you an hourly salary of $13/hour

* Offering up to 30 hours/week, with opportunity for advancement to full-time with benefits

* Well provide a free membership to the fitness center and offer you discounts on programs, including personal training.

* We understand that you need a work/life balance and that you have commitments outside of the workplace, so well do our very best to offer you some flexibility in your work schedule.

* Well provide you with the opportunity to make a difference in the Central Texas Jewish community every day.

* At Shalom Austin we value **unity**. We are one Shalom Austin.

* At Shalom Austin we value **excellence**. We always do our best.

* At Shalom Austin we value **respect**. We honor one another in all we do.

* At Shalom Austin we value **creativity**. We think outside the box.

* At Shalom Austin we value **initiative**. We are proactive contributors.

* At Shalom Austin we value **knowledge**. We never stop learning.

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