Detailed Job description:

Title: Credit and collections specialist

Location: 2301 MARKET ST PHILADELPHIA Pennsylvania 19103

Duration: 12 Months

Pay rate: $21.00/HR on w2

Work authorization: US citizen/GC/EAD

Shift: 1st shift

Job Description:

Position Requirements:

Collecting past due residential and commercial accounts.

Monitor accounts to identify outstanding debts.

Investigate historical data for each debt or bill.

Contact customers to collect their overdue payments.

Take actions to encourage timely debt payments.

Negotiates payment plans with customers based upon specific parameters.

Resolve customer credit issues.

Update account status records and collection efforts.

Report on collection activity and accounts receivable status.

Maintains a professional and customer-friendly manner with each account.

Handles outbound and inbound calls professionally and knowledgeably.

Knowledge of customer service best practices.

Excellent communication skills (both verbal and written).

Patience and empathy while dealing with a variety of customers.

Efficiently managing time to ensure timely responses to customer inquiries and completing tasks.

Working knowledge of MS Office (Outlook, Excel, Teams).

Comfortable working with targets.

Problem-solving skills.

Job Type: Contract

Pay: $21.00 per hour

Expected hours: 40 per week

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Philadelphia, PA (Required)

Ability to Relocate:

• Philadelphia, PA: Relocate before starting work (Required)

Work Location: In person