Software Guidance & Assistance, Inc., (SGA), is searching for an Call Center Customer Care Advocate for a Contract assignment with one of our premier Financial Services clients in Warwick, RI .

Candidate must be located within miles of Warwick, Rhode Island office and be able to commute to the office day a month as requested.

Responsibilities :

• Provide service and information to customers regarding Client products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions.
• This position may also support campaigns to increase revenue, generate sales and conserve existing assets.
• Responsibilities include : Provide service to customers who possess a policy through client by responding to requests via telephone regarding insurance and other financial service products and benefit plans;

Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.

• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
• Efficiently access multiple electronic systems and LAN / PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and client;
• Support special campaigns as needed, or if solicited by the customer;

Required Skills :

• If candidate experiences system issues (internet outages for example) candidate must be able to commute to the Warwick office to work.
• years call center service experience is preferred.
• Years of customer service experience required.
• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations;
• Excellent oral & written communication skills;
• Superior telephone etiquette;
• Excellent listening skills and ability to articulate ideas;

Ability to understand and respond clearly to customers in a dynamic, fast-paced environment

• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
• Strong organizational skills;
• Strong ability to multi-task;
• Demonstrated ability to manage stress;
• Basic computer skills;
• Ability to "think out of the box to generate innovative process improvements;
• Strong solid math and analytical skills;
• Ability to work various shifts within hours of operation.
• Flexibility is a must, as your shift can / will change to meet business needs and additional hours may be expected if a business need requires it.
6 hours ago