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Customer Service Coordinator
SFO San Francisco, CA
$47k-59k (estimate)
Full Time | Consumer Services 1 Month Ago
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SFO is Hiring a Customer Service Coordinator Near San Francisco, CA

Overview:
Date: Mar 11, 2024
American Airlines in seeking Full Time Customer Service Coordinator at the San Francisco International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting.Please go to https://transfer.aa.com and submit a transfer request.
This job will continue to be posted until at least 03-31-24. If interested please apply to this date.

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $23.72 per hour.

Click here to Apply!
Responsibilities:

What you'll do

  • Promotes and sells air travel to the traveling public or freight forwarders
  • Provides assistance with passenger check-in and cargo acceptance
  • Interprets government rules and requirements for domestic and international travel or cargo shipments
  • Meets and dispatches aircraft within established times
  • Provides assistance to distressed passengers and customers
  • Protects company property and revenue
  • Provides for safe travel
  • Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
  • Uses organizational skills to perform multiple tasks within a limited time period
  • Is self-motivated and requires minimal supervision
  • Responds and assists during security and emergency situations
  • Follows internal/external policies and procedures
  • May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
  • Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
  • May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions
Qualifications:

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • High school diploma or GED
  • Read, write, fluently speak and understand the English language
  • Bilingual language skills required in some locations
  • Applicable valid driver’s license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Ability to work irregular and/or extended hours, including weekends and holidays
  • Must report to work on a regular and timely basis


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
  • Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

Nearest Major Market:
San Francisco
Nearest Secondary Market: Oakland
Job Segment: Aviation, Customer Service

To learn about SFO's Background and Badging process,
click here and go to step 2.

All people working at SFO are eligible for incentives:
  • BART Discount Card: Save $9.90 on your roundtrip BART commute
  • Citizenship Workshops: Save $700 on your citizenship application cost
  • Save on childcare costs. Access a subsidized childcare program for SFO employees who qualify, with tuition offered at 75 – 80% of market rate cost
NEW- SFO Employee Commuter serving Hayward and Castro Valley
Click here to view a complete list of SFO Employee Benefits and Discounts Information
Former or current SFO Employees may have priority access to this opportunity. Be sure to complete the employer’s on-line application and email SFO’s Business and Career Center (careers@flysfo.com) your name and the date you applied.
Click to learn why you should work at SFO!

Please check with the employer regarding their vaccination policy
.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$47k-59k (estimate)

POST DATE

03/22/2024

EXPIRATION DATE

04/03/2024

WEBSITE

bizcasts.com

HEADQUARTERS

TREOGAT, BRETAGNE

SIZE

3,000 - 7,500

FOUNDED

1990

CEO

FREDERIC OUY

REVENUE

$50M - $200M

INDUSTRY

Consumer Services

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The job skills required for Customer Service Coordinator include Customer Service, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.

If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Coordinator job description and responsibilities

Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.

01/06/2022: Las Cruces, NM

The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.

02/22/2022: Amarillo, TX

The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.

02/13/2022: Kingsport, TN

Deliver excellent customer service and lead by example.

01/09/2022: Baton Rouge, LA

Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.

02/25/2022: Harlingen, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Coordinator jobs

A passionate customer service advocate with strong critical thinking skills.

01/23/2022: Rochester, MN

CS coordinator may also provide the clients with product and service knowledge.

12/21/2021: Scranton, PA

The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.

03/15/2022: Akron, OH

The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.

03/02/2022: Albuquerque, NM

As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.

01/08/2022: Cedar Falls, IA

Step 3: View the best colleges and universities for Customer Service Coordinator.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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