Overview/ Job Responsibilities

The Network Analyst II provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working experience in supporting Enterprise Mobility Management (EMM) and MDM solutions at large scale Enterprise customers with proven delivery in supporting, maintaining and troubleshooting “complex” AirWatch or equivalent MDM systems.

The Network Analyst II supports the Solutions Architect with design and implementation tasks and address client queries over the phone and resolve mobile device related issues:

• Provide system administration of Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions
• Support, maintain and troubleshoot AirWatch systems 
• Support the design and implementation of simple MDM solutions 
• Support escalation and root cause analysis activities
• Support of all updates to all documents when there is change in the transport design and/or technologies and collaborating with all stakeholders to test all related systems and processes to verify that the systems meet requirements and can host applications with no degradation to performance or security
• Address client queries over the phone and resolve mobile device related issues 
• Work with the Solution Architect to implement solutions 
• Provide network administration support: firewalls, general network infrastructure and security fundamentals, VPN, DNS 
• Follow and perform ITIL Incident, problem and requirements management 
• Develop and implement test strategies and documents results
• Provides documentation, guidance and training to end-users as needed
• Must be able to work with minimal supervision and possess excellent written and verbal communication skills
• Receive mentoring for MDM Airwatch solutions design and implementation by solutions architect
• Responsible for the preparation of test reports and Implementation Plans for each change impacting the Production environment

Minimum Qualifications

Bachelor's in IT, Computer Science, Information Systems, or related degree with the following experience:

• 3-5 years’ work experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc.
• Experience with firewalls, VPN, DNS and general network and network security infrastructure
• Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003 / 2013, Exchange, 0365, Azure AD, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, RedHat, Photon, Open Suse), other mail systems, web certifications such as SSL and IIS
• Strong knowledge of ITIL based Service Management workflow applications such as incident, problem and requirements management: Authentication, Certificate system, etc.
• Technical Certifications or demonstrable experience in in one or more MDM Products (AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech)
• Seeking candidate who can mentor, teach and grow a small team from within to support growing customer requirements
• Must have great communication and documentation skills

Eligibility/Clearance Requirements: Must be able to provide proof of U.S. Citizenship

Clearance Preference:

• CBP Full BI - 1st preference
• Any DHS badge DoD Top Secret - 2nd Preference
• DoD Top Secret willingness to get CBP clearance - 3rd Preference

(it can take 45 days to 6 months to obtain a CBP clearance – work can only begin once the clearance is fully adjudicated)

About Sev1Tech LLC

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/current-openings/#/ #joinSev1tech

For any additional questions or to submit any referrals, please contact: Ali.Rahmani@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.