SERVPRO of North Deschutes, Crook & Jefferson Counties/Bend is hiring a Office Administrative Assistant / Job File Coordinator!
Benefits
SERVPRO of North Deschutes, Crook & Jefferson Counties/Bend offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!
As the Administrative Assistant / Job File Coordinator you will receive phone calls and coordinate tasks related to customer calls, job monitoring, tracking, coordination and software auditing of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as receiving customer phone calls throughout the day, office organization, coordination, customer interactions, drafting correspondence, filing and creating reports.
Key Responsibilities

• Position is highly interactive with customers - balancing multiple duties and client interactions simultaneously.
• Monitoring job file status, audit status and work-in-progress.
• Monitor and ensure client requirements are followed.
• Review and validate initial field documentation, assist with creating preliminary estimate and daily job file coordination.
• Maintain internal and external communications and job file reports.
• Complete and review job file documentation for final upload and audit process.
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications
• MUST BE WILLING TO SERVE AS ON-CALL MANAGER after a thorough on-boarding (1 week every 4-6 weeks, receiving client calls after hours due to the nature of our 24/7 work.

Skills/Physical Demands/Competencies
This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to work in other departments is highly desired, possibly requiring lifting up to 50lbs and working in disaster restoration conditions. Ability to successfully complete a background check subject to applicable law.
Each SERVPRO Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will
give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.