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Position Overview
As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met.
The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.
A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.
Job Responsibilities
Understanding of the claims flow process Water Mitigation, Reconstruction, Contents, and other Environmental work
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Manages Customer Service issues and complaints, documenting actions and resolution
Understanding of all company cycle times and SLAs required for each job and phase
Client Care Calls ensure constant, often daily, communication with the customer, may communicate with adjuster
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
May be responsible for creating job estimate and or assisting the Estimator / Project Manager with final estimate
Job Requirements
High school diploma / GED required
Exceptional Customer Service skills
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to :
Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
Be exposed to various inside working conditions : The change of building environment such as with or without air conditioning and heating.
May be required to travel for short periods of time.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee.
This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will.
These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
Last updated : 2024-02-27
Full Time
$66k-87k (estimate)
02/29/2024
04/10/2024
The job skills required for Coordinator include Customer Service, Microsoft Office, Written Communication, Problem Solving, Logistics, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Coordinator positions, which can be used as a reference in future career path planning. As a Coordinator, it can be promoted into senior positions as an Industrial Hygienist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Coordinator. You can explore the career advancement for a Coordinator below and select your interested title to get hiring information.