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Customer Experience Representative / Office Administrator / Receptionist
Customer Experience Rep Centennial, Colorado
Description
Position Title : Customer Experience Representative
Department : Operations
Reports To : General Manager
Our Company :
For over 45 Years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.
Position Summary :
The Customer Experience Representative is responsible for ensuring best-in-class customer service is delivered to all customers throughout the repair process.
This position requires a high level of customer service, communication skills, and a positive attitude. The Customer Experience Representative must possess a moderate level of technical knowledge about the auto-collision repair process.
Responsibilities :
Review with customers and walk through high-level repair process and next steps : Greet customers by phone or in-person;
educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
Complete all facets of vehicle intake process : Walk the vehicle with the customer; map damage areas with markers; take / upload photos and customer info to Service Kings Centralized File Management team;
pre scan vehicles; prepare vehicle tags and packet for Repair Planner
Additional responsibilities as assigned
Competencies :
Objectively evaluates problems, discovers root causes, and works toward timely resolution.
Position Requirements
Basic / Required :
Preferred :
Apply Later Share
Full Time
Consumer Services
$39k-48k (estimate)
03/09/2024
04/11/2024
serviceking.com
STAFFORD, VA
3,000 - 7,500
Private
$1B - $3B
Consumer Services
The following is the career advancement route for Customer Experience Representative /Office Administrator/Receptionist positions, which can be used as a reference in future career path planning. As a Customer Experience Representative /Office Administrator/Receptionist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative /Office Administrator/Receptionist. You can explore the career advancement for a Customer Experience Representative /Office Administrator/Receptionist below and select your interested title to get hiring information.