About Serve The People Community Health Center: Serve The People Community Health Center is a leading non-profit organization dedicated to providing comprehensive healthcare services to communities across the county. Our mission is to enhance the well-being of residents through high quality, accessible, and equitable health care and outreach programs.

KEY RESPONSIBILITIES:

The medical records clerk is responsible for filing, organizing, and retrieving patient records, both paper and electronic files. The daily activities involve patient administration / discharge and keeping track of patients medical history and test results, all while working closely with insurance companies. They handle patients’ files and making sure their information is transferred and stored properly. Responsible for collecting patients’ personal information, like their medical history and demographics. Medical Records Clerk have a strong knowledge of laws and regulations in order to legally issue medical files to the allotted people and agencies. Medical Records Clerk must also have advanced understanding of the organizations policies and procedures to properly keep accurate records. They must also make sure patients’ paperwork, reports and charts are all completed correctly and efficiently. When they have all of the appropriate documents and forms gathered, they will provide these to the providers on staff. The medical records clerk reports to the Medical Clinic Manager and/or Patient Service Supervisor.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Strong data entry

· Excellent verbal and written communication

· Advanced organization skill

· Advanced understanding of medical terminology and administration processes

· Time management skill

· Attention to detail to ensure patient charts, paperwork, and reports are complete in an accurate and timely manner.

· Excellent problem solving skills

· Complete clerical duties including answering phones, responding to emails, and processing patient records

· Proven work experience as a Medical Records Clerk or similar role

· Advanced understanding of medical terminology and administration processes

· Maintain and follow patient confidentiality laws (HIPAA)

· Relevant training and/or certifications as a Medical Records Clerk.

PERSONAL/BEHAVIOR:

· Displays a cheerful demeanor and makes positive comments when on duty.

· Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.

· Displays courteous and professional behavior in all interactions with the public.

· Works cooperatively with other staff members.

· Displays flexibility in accepting, changing or carrying out assignments.

· Adheres to dress code expectations, including fragrance-free requirements.

· Displays sensitivity in a multicultural environment.

KNOWLEDGE, SKILLS, AND ABILITIES:

· High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of stress.

· Skill in making appropriate decisions to benefit patients and meet company objectives.

· Ability to prioritize work and complete it on a timely basis with minimal supervision.

· Ability to follow procedures.

· Ability to deal with change and seek out opportunities to effect change to promote patient care.

· Strong customer service approach to problem solving situations.

· Ability to read, write, understand and spell English and Spanish correctly

EDUCATION & EXPERIENCE REQUIREMENTS

· High school diploma or equivalent

· Minimum 2 year of healthcare and medical records preferred

· Advance knowledge of medical terminology

· Computer skills to scan, organize and access electronic health records

· Proficient in information management program and MS office

· Outstanding communication and interpersonal abilities

· Detail-oriented and able to maintain data accuracy

· Knowledge of HIPAA requirements

· Bilingual – Spanish (prefer)

PHYSICAL DEMANDS:

· STANDING/WALKING: Up to 10% of the workday consists of stand/walking on tile and cement floors while performing duties.

· SITTING: Up to 90% of the workday may be spent sitting answering the telephone.

· LIFTING: Lifting may include up to 5 lbs of items such as charts. 5% of the day involves lifting requiring a full range of motion.

· CARRYING: Up to 5% of the day may include carrying objects weighing up to 10 lbs.

· PUSHING/PULLING: Up to 5% of the day may require pushing or pulling equipment, drawers, or carts.

· CLIMBING: No more than 3% of the time may include climbing one flight of stairs.

· BALANCING: Up to 1% of the time may be required to use a footstool in retrieving supplies.

· STOOPING/KNEELING: Up to 5% of the workday are spent stooping or kneeling to open drawers and gathering equipment.

· BENDING: Up to 25% of the workday may be spent in bending at the waist.

· CROUCHING/CRAWLING: None required.

· REACHING/STRETCHING: Up to 3% of the time may require reaching or stretching to retrieve equipment or supplies on shelves.

· HANDLING: Hand and wrist movement is required 100% of the workday.

· DEXTERITY: Up to 90% of the workday involves writing or keyboarding, receiving and sending messages.

· FEELING: Normal tactile feeling is required to perform all job duties.

· THROWING: none required.

· TWISTING: Up to 5% of the day may be required in retrieving supplies or equipment.

· TALKING: Average ability and fluency in English and Spanish is required in communicating with patients, staff, and outside agencies, such as pharmacies and physicians' offices.

· HEARING: Average ability is required in answering the telephone and performing all job duties.

· SEEING: Average ability is required to read and follow instructions or use a computer.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Language:

• Spanish (Preferred)

Work Location: In person