Description

FRONT DESK RECEPTIONIST/COMMERCIAL
ADMINISTRATIVE ASSISTANT
MADISON, WI

We are looking for a responsible, reliable, and talented Front Desk Receptionist/Commercial
Administrative Assistant. The Front Desk Receptionist/Commercial Administrative Assistant is ideal for someone who enjoys working in a busy, customer-service oriented environment with a variety of people.

This position is our first point of contact for our customers/guests. Additionally, this position provides a broad range of administrative support to our Commercial Department and other departments as needed.

Equal Employment Opportunity/Affirmative Action Employer

Duties:

• Greet clients, vendors, and visitors
• Greet and direct job applicants/candidates
• Answers all calls on multi-line phone system, page employees, transfer calls
• Direct pick-ups to the warehouse
• Sign for deliveries for the office
• Handling all in-coming and out-going mail – open all invoices, sort, and place in designated areas
• Run postage meter – ensure mail and checks are prepared for daily pick-up/mailing
• Send out invoices and statements, as needed
• Maintain copy and fax areas
• Order office supplies and safety supplies
• Order all printed materials for the company and maintain vendor files
• Maintain SDS books in Distribution Center, maintain books/product/vendor indexes
• Process residential customer service requests
• Prepare letters and other documents using word processing, spreadsheet, database, or presentation software for various departments
• Courier Duties – order/pick up lunch for various meetings, drop off supplies, deliver overnight mail or regular mail to appropriate location
• Maintain petty cash for copy machine and postage
• Produce proposals, warranties and submittals for Commercial Sales staff
• Maintain computer files for Commercial Sales staff
• Place sample orders for Commercial Sales staff
• Place order add-ons
• Receive and log-in samples for Commercial Sales staff
• Maintain Commercial Sample library and sample stacks in a neat and orderly fashion
• Maintain Expeditor logs and other job-related information into computer systems
• Send out maintenance and product warranty information, as requested
• Copy and distribute price lists, maintain price lists for Commercial Department and update vendor pricing on computer
• Habitat for Humanity order
• Other duties as assigned

Qualifications:

Education and/or Experience

• High School Diploma; Associates Degree preferred in related field
• At least 3 years of experience in a receptionist/administrative position
• Knowledge of office procedures
• Customer service oriented
• Floor Coverings or construction related experience desirable

Mathematical Skills

• Ability to understand and effectively communicate numerical data

Computer Skills

• Knowledge of proprietary software systems (RFMS)is desired, but training is provided
• Knowledge of Microsoft Outlook, Word, Excel, and Internet communications software
• Excellent typing and data entry skills

Communications Skills

• Knowledge and ability to use a multi-line telephone system
• Excellent verbal and written communication skills with emphasis on phone
• Must possess good listening skills and be empathetic
• Must be well-spoken and present yourself in a professional manner

Required Knowledge and Skills

Core Competencies

? Effective Communications—Gets and gives information, verbally and in writing, to build both internal and external relationships while achieving results.

? Customer Centered—Commits to taking actions that best serve customers and benefit the business. Goes the extra mile to do what it takes to reach and exceed customer expectations.

? Focus & Drive—Continually seeks opportunities to make improvements and to do what is necessary to help the business reach peak performance. Displays a high level of energy.

? Teamwork & Collaboration—Works cooperatively and collaboratively with others. Acts positively to support the success of the overall company team.

? Ethics—Demonstrates behaviors that reflect a high degree of integrity including upholding the company’s values, inspiring the trust of others, treating others with respect.
Follows through on commitments, accepts responsibility, and follows policies and procedures.

? Problem Solving, Planning, Organization, and Follow-up—Uses critical thinking to plan, organize, and solve problems in a logical and systematic manner to accomplish desired result

Job Competencies

? Interpersonal skills – relates to others, listens for understanding, asks questions for clarity, and conducts conversations with customers and employee that build credibility and lead to positive business results. Need to be engaging with customers and salespeople, have an overall enjoyment of people.

? Administrative Procedures – maintains familiarity with policies and procedures that apply to areas of responsibility. Displays a high level of administrative skills including telephone skills.

? Computer Software Applications – operates software with awareness of capabilities, data organization and procedures.

We offer the following opportunities and benefits:

• Medical insurance/Dental insurance
• Short Term Disability/Long Term Disability
• Life Insurance
• 401K Program
• Flexible Benefits Plan
• Paid vacation and sick leave
• Discount on products and service

Background Check and Drug/Alcohol Test Required

PAY TO COMMENSURATE WITH EXPERIENCE

Job Type: Full-time

Equal Opportunity Employer

Sergenian’s Floor Coverings, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.