1 Contact Center Supervisor Job in Ponte Vedra Beach, FL
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Serenity Healthcare is Hiring a Contact Center Supervisor Near Ponte Vedra Beach, FL
- Ability to use and interpret data to monitor complex processes.
- Manage metrics, performance criteria, policies, and procedures.
- Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
- Provide coaching, feedback, and performance reviews.
- Oversee and lead a customer care team while creating a productive, high-energy, and achievement-oriented environment.
- 1-3 years of supervisory experience.
- Experience working in high volume customer service or call center environment.
- Ability to identify, coach and measure critical core competencies and essential performance metrics for your team.
- Passion for helping and supporting those that struggle with mental health.
- Demonstrated ability to consistently make appropriate decisions while juggling multiple priorities.
- Highly organized with keen attention to detail.
- Self-motivated and driven.
- Refined customer service skills, communication skills and critical problem-solving and de-escalation skills.
- Comfortable communicating with all levels of professionals.
- Competitive Pay
- Medical, Dental, Vision (Serenity covering 90% of your insurance premium!)
- Life insurance
- Flexible spending account
- Paid time off
- 10 Major Holidays off
- 401k
- Paid bi-weekly treats & lunches
- Onsite Fitness Center
Job Summary
Full Time
$47k-62k (estimate)
05/19/2023
05/09/2024
serenityhomehealthcaresystem.com
SAINT PAUL, MN
<25
2009
TAHA ABDUREHMAN
<$5M
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The job skills required for Contact Center Supervisor include Call Center, Customer Service, Coaching, Problem Solving, Communication Skills, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Contact Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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The supervisor handles customers with unusual requests or customers who are unhappy with products, services or the efforts of the agent.
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A Call Center Supervisor organizes and directs the call center staff, assesses their performance and provides feedback as needed.
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A contact center supervisor oversees the day to day performance of contact center representatives .
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Ensure agents understand and comply with all call center objectives, performance standards, and policies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Supervisor jobs
Supervisors must define goals, communicate objectives and monitor team performance.
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Be a social leader to foster optimism and promote culture change.
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Ensure Proper Scheduling For Effective Call Center Management.
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Like agents, call center managers require specialized training to meet the unique demands of the job.
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Proficient call center supervisors have certain qualities that help them carry out the above discussed responsibilities with ease.
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Step 3: View the best colleges and universities for Contact Center Supervisor.
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