9 Quality Assurance Manager Jobs in Laredo, TX
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Quality Assurance Manager
$101k-126k (estimate)
Full Time
1 Week Ago
SERCO OF TEXAS - LAREDO is Hiring a Quality Assurance Manager Near Laredo, TX
Quality Assurance Manager
JOB SUMMARY : Responsible for conducting quality assurance reviews of program operations as required and for making recommendations for corrective actions to management staff.
DUTIES AND RESPONSIBILITIES:
WORK ENVIRONMENT: Fast-paced, demanding physically and mentally, will be in constant communication.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
JOB SUMMARY : Responsible for conducting quality assurance reviews of program operations as required and for making recommendations for corrective actions to management staff.
DUTIES AND RESPONSIBILITIES:
- Maintains working knowledge of the statement of work, performance payment conditions, and performance goals. Facilitates compliance with contract provisions for each funding source.
- Evaluates current procedures and practices for accomplishing program objectives. Develops and implement alternative methods for the improvement of goals and objectives.
- Conducts quarterly risk assessments.
- Develops monitoring schedule and targets based on risk assessments results.
- Works with the program operations team to establish standards of excellence using qualitative and quantitative methods.
- Identifies best practices in centers operated by SERCO and communicates findings to SERCO management as well as throughout the SERCO network.
- Makes site visits to all workforce centers to perform assessments in terms of established standards. Identifies strengths and areas of need of each center.
- Develops corrective action plans for workforce centers when appropriate. Provides step-by-step written and oral guidance for achievement of excellence in the selected areas. Conducts or arranges on-site training as needed.
- Follow up on Corrective Action plans and ensures they are being followed or updates accordingly.
- Creates and maintains Continuous Improvement Teams at each workforce center and across the entire system of workforce centers. Facilitates team meetings, makes appropriate assignments, and monitors results.
- Identifies and develops resources to be used to support operations. Ensures that reliable resources and information is disseminated to staff.
- Manages a team of Quality Control Specialists
- Conducts oversight and management of team adherence to policies and procedures.
- Conducts follow-up in alignment with established benchmarks for each project. Determines attainment of goals and develops additional action plans when appropriate.
- Develops and submits site and weekly reports in support of program operations goals and objectives to SERCO management.
- Monitors sub-contractors and on-the-job training and work experience sites, if required, identify problem areas, and makes recommendations for corrective actions and improvements.
- Performs other work-related duties as assigned.
- Excellent oral and written communication skills. Bilingual (English/Spanish) preferred.
- Excellent writing skills.
- Knowledge of Workforce Excellence Board and/or Malcolm Baldrige Award principles and standards.
- Knowledge of relevant federal, state, and local regulations affecting workforce center operations.
- Excellent communication skills. Bilingual (English/Spanish) required.
- Knowledgeable of business practices, administrative procedures, and personnel development.
- Knowledge of computer software and data systems.
- Must be able to travel within the service area.
- BA/BS degree from an accredited college or university with a major in education, business or public administration, or related course work. Master's degree is a plus.
- Five (5) years of experience working in business or community programs, with a minimum of two (2) years as a project or program manager.
- Extensive knowledge of workforce-related programs
- Knowledge of computer software and program reporting
- Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.
- Must have access to reliable transportation in order to travel within the service area.
WORK ENVIRONMENT: Fast-paced, demanding physically and mentally, will be in constant communication.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Summary
JOB TYPE
Full Time
SALARY
$101k-126k (estimate)
POST DATE
05/02/2024
EXPIRATION DATE
05/15/2024
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The following is the career advancement route for Quality Assurance Manager positions, which can be used as a reference in future career path planning. As a Quality Assurance Manager, it can be promoted into senior positions as a Quality Assurance Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Assurance Manager. You can explore the career advancement for a Quality Assurance Manager below and select your interested title to get hiring information.
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