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SUMMARY: Responsible for providing daily guidance and training to all staff at the SERCO-operated Workforce centers and for directing the delivery of all client services and assuring performances are met
DUTIES & RESPONSIBILITIES:
Supervises SERCO and non-SERCO staff. Directs all client services of the workforce centers.
EDUCATION AND EXPERIENCE:
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Must possess a valid Texas Drivers License and provide automobile liability insurance as required by the State of Texas.
Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
PHYSICAL DEMANDS: While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. Employees must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds and must be able to set up a display area.
WORK ENVIRONMENT: Fast-paced, demanding physically and mentally, will be in constant communication.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
General sign-off: The employee is expected to adhere to all company policies and to act as a role model in adherence to policies.
Equal Employment Opportunity Employer, position open until filled
Full Time
$104k-136k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.