Position Description

Serco is seeking a Training Specialist to join our Learning & Performance Solutions team. This is a full-time, hybrid position allowing for 2 days each week to be worked remotely and 3 days per week will be onsite at a government agency headquarters in Washington, D.C. (near the Capital One Arena).

In this role you will assist in the general operations of a team of trainers, a training facility, training course materials, and a Learning Management System (LMS). Activities include but are not limited to:

• Providing daily support for training and operations
• Maintaining and updating high-quality printed & digital resources to include course materials, course management manuals/guides
• Providing classroom logistics support such as daily classroom set-up/clean-up
• Providing support for course managers
• Assisting to modify instructor manuals and training materials using standard templates to ensure a consistent look and feel
• Using Zoom and Microsoft Teams to facilitate remote learning
• Assisting with quality assurance for learning curricula and programs
• Assisting with customer support activities
• Providing general administrative and clerical support as needed

Qualifications

To be successful in this role, you will have:

• US Citizenship
• Ability to obtain a NACI clearance
• High school diploma/GED
• 2 years of relevant experience in the following areas:
• Coordinating logistical requirements for the delivery of training
• Developing, preparing, and delivering training-related materials
• Maintaining delivery schedules and databases to ensure that all training delivery requirements are met
• High level of proficiency in MS Word, MS PowerPoint, MS Excel, MS Outlook, and SharePoint
• Working knowledge of authoring and delivery tools such as Adobe Captivate, Zoom, and Microsoft Teams
• Outstanding interpersonal and customer relations skills

Additional desired experience and skills:

• Knowledge of Cornerstone-On-Demand LMS
• Bachelor’s degree

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.