Qualifications: 

• A Bachelor’s Degree in Human Services or related field or equivalent work or volunteer experience and training preferred. 
• Must work well with persons of varied sexual preference, racial, ethnic, cultural, socioeconomic backgrounds, and with individuals who are differently-abled. 
• Knowledge of counseling and advocacy techniques for people who have been crime victims or domestic violence victims, including crisis intervention and case management skills beneficial. 
• Previous employment or volunteer work in human services, community agencies or other related nonprofit or social change organizations a plus. 
• Good oral and written communication and computer skills are required. • Must be able to write, read and speak Spanish and English fluently • Must pass a criminal background check. 

Job Description: 

• Conduct comprehensive needs assessments and screen clients to assist in determining eligibility for service programs and to assess client needs for appropriate services and referrals to effectively meet client needs. 
• Coordinate and conduct intake interviews.
• Collect and maintain accurate client data including entering information in the agency Salesforce system.
• Help clients complete government assistance application (i.e. Medicaid, SNAP and others)
• Ability to handle high volume of clients with various needs, while treating them with compassion and professionalism to empower them to achieve self-improvement 
• Demonstrate interpersonal, social, cultural, and cognitive skills to think critically and effectively on how to best serve each client
• Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences 
• Be able to create effective safety plans for clients and assess any dangerousness to support client’s safety as most important priority 
• Be able to help a client in a crisis situation as outline in the agency’s protocol 
• Work in collaboration with other staff members, keeping close communication to facilitate a strong and healthy team environment 
• Conduct outreach activities using various resources such as phone calls, emails, networking etc to recruit clients for C.A.F.E. program.
• Develop strategies and efforts to provide information about C.A.F.E program to community leaders to create a network for referrals and increase the database to attract potential new clients to the organization.

• Promote all Ser Familia’s programs by providing presentations, trainings and communication with families, among others.
• Provide Follow Pp to any referrals to provide orientation about programs and services provided by the organization.
• Assist CPO and Programs Specialist with the preparation and coordination of

Programs and Workshops.

• Create good working relationships with outside organizations/agencies who refer clients to Ser Familia, Inc, and maintain high levels of professionalism in all interactions 
• Maintain strict confidentiality of all sensitive information of clients and organization. Must adhere to HIPAA (Health Insurances Portability & Accountability Act of 1996) compliance 
• MUST BE bilingual English Spanish
• Help organize and execute community outreach events, presentations, classes, seminars and others at the center 
• Help maintain the center’s food pantry, including keeping an inventory of the items, safely disposing of any expired, damage or unsafe items and requesting items to the central office as needed 
• Support the distribution of emergency food items to clients 
• Perform other duties as assigned