Sequoia is a nonprofit organization that provides an array of behavioral health services for adults, children and their families in Washington County. Services are based on the belief that people have the right to culturally competent, accessible, person-centered treatment and that anyone can recover, and maintain a life full of hope and meaning. Our clinical services are evidence-based and trauma informed and include psychiatric medication, intensive case management, integrated dual diagnosis treatment, individual, group and family therapies, supported employment, substance use services, adult residential treatment and supportive housing.

All staff are supported and encouraged to develop and grow with Sequoia. We offer competitive salaries and excellent benefits package. We are seeking employees who are excited by the idea of lifelong growth in the skills they bring to helping those in need in and organization that fosters that growth through collaboration, integration, and fostering a healthy work/life balance in and environment that promotes equity, diversity, and inclusion. If this sounds like an organization you would like to be part of, we encourage you to apply and start an amazing career with Sequoia today.

• Employer paid Medical, Dental and Vision insurance
• 24 days of PTO
• 9 holidays
• Flexible Spending Account
• Health Reimbursement Account
• Employer paid Short term disability coverage
• Life Insurance
• 403b retirement plan
• Employee assistance program
• Annual allowance for professional development

Position Overview

The Clinical Support Specialist provides the first contact with Sequoia MHS. Answering phones, checking voicemails, sorting faxes, greeting guests/clients, scheduling appointments, completing record requests and maintaining a safe lobby environment are primary duties. The CSS maintains client information by ensuring client demographics are kept up to date and processing insurance co pays. Special attention is given to maintaining a professional environment, efficiency, and supporting both clinical and administrative operations.

Essential Duties and Responsibilities

• Handling phones, mail, filing, copying, scanning, and correspondence
• Directs flow of services in lobby/reception area, greets people, directs to appropriate staff members, asks person to wait in the lobby and notifies staff of waiting appointments.
• Scheduling conference/interview rooms
• Scheduling appointments as requested, including clinicians, LMPs, and clients.
• Places reminder calls for appointments.
• Scanning of documents into the document management system
• Maintains the clinical information database.
• Supporting clinical processes up to and including obtaining previous medical records, signatures, facilitate communication between primary care physicians and clinicians.
• Retrieves archived documents as requested.
• Completes record requests; both incoming and outgoing
• Attends clinical trainings as needed.
• Understanding of and ability to follow safety protocol
• Accepts other duties as assigned.

Required Skills

• Ability to attend to multiple tasks in a busy office environment desired.
• Ability to use computer, fax, copier, other office equipment.
• Recognition of triage and emergency situations
• Commitment to work with individuals who are struggling with safe interpersonal interactions that can at times look like anger, yelling and volatile gestures.

Physical Requirements

• Ability to meet the following physical requirements with or without reasonable accommodation:
• Use hands to manipulate, handle, feel, and control items or equipment;
• Walk, bend, kneel, and reach;
• Lift a 20-60 lb.;
• Stand and/or sit for long periods of time;
• Talk, hear, and communicate with clients;
• See and be able to read, write, and interpret written documents.

Job Type: Full-time

Pay: $17.50 - $20.50 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person