Intake Support Specialist

Sequoia is a nonprofit organization that provides an array of behavioral health services for adults, children and their families in Washington County. Services are based on the belief that people have the right to culturally competent, accessible, person-centered treatment and that anyone can recover, and maintain a life full of hope and meaning. Our clinical services are evidence-based and trauma informed and include psychiatric medication, intensive case management, integrated dual diagnosis treatment, individual, group and family therapies, supported employment, substance use services, adult residential treatment and supportive housing.

All staff are supported and encouraged to develop and grow with Sequoia. We offer competitive salaries and excellent benefits package. We are seeking employees who are excited by the idea of lifelong growth in the skills they bring to helping those in need in and organization that fosters that growth through collaboration, integration, and fostering a healthy work/life balance in and environment that promotes equity, diversity, and inclusion. If this sounds like an organization you would like to be part of, we encourage you to apply and start an amazing career with Sequoia today.

• Employer paid Medical, Dental and Vision insurance
• Student Loan Forgiveness Program
• 24 days of PTO
• 8 holidays
• Flexible Spending Account
• Health Reimbursement Account
• Employer paid Short term disability coverage
• Life Insurance
• 403b retirement plan
• Employee assistance program
• Annual allowance for professional development

Position Overview:

The Intake Support Specialist receives all initial inquiry calls about Sequoia Mental Health Services. The Intake Support Specialist provides information about agency services. Determines appropriateness of service for the client referred, and refers inappropriate clients to other agencies. The Intake Support Specialist provides information as well as referrals on immediate needs: housing, shelters, medical care, dental care and food assistance as needed. The Intake Support Specialist prepares clinical documents for enrollment. Knowledge of behavioral health terminology and HIPPA preferred.

Essential Job Functions:

• Receive and return incoming calls for services.
• Screen calls for eligibility including insurance and income verifications.
• Coordinate and consult with referral agencies, hospital social workers, parole officers, jail liaisons and the crisis team. Schedule interviews at hospitals, with the crisis team, at the jail or probation department, or other locations as needed. Get discharge summaries as needed.
• Follow up calls and reminders to referred clients. Document outreach efforts.
• Complete screening form. Establish eligibility for service. Get insurance information. Assist in transfer to Washington County if needed.
• Schedule intake appointments. Complete all paperwork as detailed on Intake Checklist. Complete General Fund eligibility or OHP authorization.
• Explain to client and/or guardian agency privacy practices, grievance procedure and mental health advance directive, and obtain written acknowledgment of receipt and understanding.
• Obtain consent from Guardian when necessary.
• Request records from all completed Releases of Information (ROI).
• Prepare and submit monthly ACCESS reports as required.

Required Skills:

• Be highly organized with a positive demeanor and good people skills.
• Knowledgeable about agency and community services.
• Proficient in computer application including Microsoft office suite and electronic medical records software.
• Proficient in computer application including Microsoft office suite and electronic medical records software.
• Ability to gather histories of mental and physical health, alcohol and other drug use, past mental health services and criminal justice contacts, family information, as well as cultural social and work relationships.

Physical Requirements:

• Ability to meet the following physical requirements with or without reasonable accommodation:
• Use hands to manipulate, handle, feel, and control items or equipment;
• Walk, bend, kneel, and reach;
• Lift a 20-60 lb.;
• Stand and/or sit for long periods of time;
• Talk, hear, and communicate with clients;
• See and be able to read, write, and interpret written documents.

Education:

• Meeting Oregon requirements as a Qualified Mental Health Associate is a plus. Associate’s or Bachelor’s degree preferred.

We are an Equal Opportunity Employer

Job Type: Part-time

Pay: $17.50 - $20.50 per hour

Expected hours: 20 – 25 per week

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work Location: In person