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We are searching for a dedicated, supportive Supervisor who can coach and motivate agents as they field calls from patients. The Supervisor will be involved in hiring employees, assisting in the training process, and managing ongoing employee development/career pathing programs. They will support teams after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and feedback. You should be analytical, supportive, and prepared to act as a resource to development for your team. You must lead by example and invest genuinely in your team for the continued growth and success of the company, our clients, and our employees.
Who We Are
Sequence Health is a leading healthcare management company committed to serving our clients and their patients with high quality customer service using the latest computer and phone technology. We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow. We are growing and looking for people that want to grow with us. The mission at Sequence Health is to provide superior patient engagement solutions to healthcare organizations that significantly increase their lead capture, lead conversion to patient, and ultimately dramatically increase top line revenues while streamlining internal office operations.
To succeed as a Supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support patients and customers. You should be supportive, communicative, and attentive.
Contact Center Supervisor Responsibilities:
Contact Center Supervisor Requirements:
Full Time
Business Services
$47k-62k (estimate)
08/03/2022
04/25/2024
sequencehealth.com
HOOVER, AL
50 - 100
2004
CRAIG PARKER
<$5M
Business Services
Sequence Health provides superior patient conversion solutions to healthcare organizations that significantly increase their lead capture, convert more leads to patients, dramatically increase top-line revenues while streamlining internal office operations. Our solutions strongly benefit all medical specialty groups including bariatrics, womens health, orthopedics, primary care, medical devices, and many other healthcare organizations. Our services include: Healthcare CRM Patient Care Coordination Outcomes Management Patient Engagement Medical Call Center Online Patient Education NurseLine Web...site Design & Development SEO, SEM and PPC Services Multimedia Production
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The job skills required for Contact Center Supervisor include Call Center, Customer Service, Leadership, Coaching, Planning, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Contact Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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Ensure agents understand and comply with all call center objectives, performance standards, and policies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Supervisor jobs
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Be a social leader to foster optimism and promote culture change.
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Proficient call center supervisors have certain qualities that help them carry out the above discussed responsibilities with ease.
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Step 3: View the best colleges and universities for Contact Center Supervisor.