The On-Site Community Manager works at their assigned property and is responsible for the day-to-day facilities maintenance, administrative duties, and management of the property. The On-Site CAM is responsible for coordinating with the corporate office departments of Accounting and Support Services in order to respond to the requirements of the association board of directors to meet the needs of their community. The On-Site CAM maintains policies, standards, and practices both within and outside their assigned property and ensures adherence to Sentry’s Goals, Values, and Service Standard of our Foundation Principles.

ADMINISTRATIVE RESPONSIBILITIES

• Answer routine questions of Board Members, owners, buyers, tenants, realtors, and vendors
• Accept all Lease and Sales applications, gain board approval and respond to applicant
• Manage or assist with the association website to ensure accuracy of content
• Complete and update guest forms, registrations, and access information
• Collect all invoices and code for payment, and follow-up on monthly assessments due
• Maintain an organized filing methodology
• Serve as liaison between association board and legal counsel regarding covenant violations
• Prepare manager reports and financial summaries to board on a monthly basis
• Respond to requests, emails, and calls in a reasonable amount of time
• Coordinate with Collections Department to ensure effective assessment collection and follow the Collection Policy adopted by the Board
• Review late notices and A/R reports with regard to ongoing delinquencies

CUSTOMER SERVICE RESPONSIBILITIES

• Project coordination
• Sustain maximum client satisfaction
• Serve as a helpful expert in exceeding customer expectations on a regular basis
• Support management team in delivering the cadence of communication

COMMUNITY MANAGEMENT RESPONSIBILITIES

• Management of all office procedures, repairs, maintenance, and landscaping
• Financial oversight, assessments control, budget research, preparation and monitoring
• Meetings preparation, notices & information for the Board of Directors and Committees
• Prepare and run all annual meetings, including mailings and notices
• Manage vendor proposals, contracts review and renewal, and prepare bid comparisons as required
• Manage architectural requests and approvals
• Maintain and understand all documents, Rules and Regulations, and conduct legal research as needed
• Coordinate with other employees such as janitorial, maintenance, and administrative
• Troubleshoot issues with owners, tenants, guests, staff, and vendors
• Document, submit, and coordinate insurance claims on associations’ behalf
• Identify and record violations of association governing documents
• Assist in the implementation of enforcement policies as directed by the board
• Manage maintenance request from homeowners and board
• Attend Board meetings, take notes and prepare meeting minutes for Board review and approval and record in CommunityPro®; provide to division leader as required
• Provide board and homeowner training on CommunityPro®

PERSONAL SPECIFICATIONS

Communication Skills

• Oral Communication - Effectively expresses oneself in one-on-one and group situations and presentations
• Written Communication - Effectively expresses ideas through a variety of written communications (e-mails, reports, memos, etc.), demonstrating strong writing skills
• Listening - Demonstrates attentiveness and the ability to understand the oral communications of others through active listening skills

Personal Motivation

• Commitment- Demonstrates commitment to perform above and beyond the essential functions of the job
• Teamwork - Ability to work well in a team environment, always willing to assist other employees
• Integrity - Maintains social, ethical, and organizational norms
• Enthusiasm - Demonstrates an open mind and positive attitude and interacts with others in a positive way. Displays genuine interest, excitement, and eagerness toward job, company, employees, and customers
• Sensitivity - Takes into consideration the feelings and needs of others in plans and actions

Managerial Skills

• Conduct - Demonstrates high integrity, honesty, leadership, trustworthiness, goal-oriented, and deadline conscious. Affects change, when necessary, in collaboration with Board and VP/ DM.
• Decision-Making - Ability to make sound business decisions, which favorably impact customers based on logical assumptions and factual information, doesn't procrastinate on tough decisions, especially those related to the budget and personnel issues
• Stress Management - Maintains stability of performance under pressure and/or opposition
• Policies and Procedures - Understand and implement all Corporate division policies and procedures that impact job responsibility

ADDITIONAL REQUIREMENTS

• Must be a licensed CAM
• Licensed to operate a motor vehicle with a clean driving record
• Ability to sit or stand for long periods of time
• Ability to operate a personal computer and basic office equipment

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Evenings as needed
• Monday to Friday

Ability to Relocate:

• Davenport, FL 33896: Relocate before starting work (Required)

Work Location: In person