1 Customer Service Representative - Work From Home After Training Job in West Chester, OH
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Customer Service Representative - Work From Home After Training
$37k-46k (estimate)
Full Time | Durable Manufacturing
1 Month Ago
SentriLock is Hiring a Remote Customer Service Representative - Work From Home After Training
DescriptionIf you are passionate about creating world class customer experiences and love problem solving, keep reading!
The Customer Service Representative is an integral part of our fast-paced technology company. In this position you will utilize effective communication, troubleshooting, and coordination to resolve customer issues and create raving SentriLock fans. You will have the opportunity to work from home after completion of training.As a Customer Service Representative, you will be a part of an amazing company culture. Here are some things our employees love about working at SentriLock: I love the inclusive atmosphere here; I feel my voice is heard and I’m not just a number; SentriLock has a proven track record of promoting talent from within; SentriLock has career paths that provide insight on topics such as effective business writing and how to improve your overall health and wellness; the company culture is welcoming and inviting every single day; SentriLock’s pay and benefits are great.
The target start date for this position is June 24, 2024.Essential Duties And ResponsibilitiesDeliver a world class customer experience through effective communicationAnswer customer calls in a timely manner and actively listen to concerns/requests
Provide customers with accurate information that will assist with their issue/answer their question
Create a personal customer connection with friendly conversation and empathize with their concern
Show your appreciation for the customer’s business and loyalty
Deliver a world class customer experience through accurate and efficient troubleshootingResolve customer issues with proven troubleshooting techniques
Escalate unresolved issues to the second level of support
Strive to make troubleshooting steps as effortless as possible for the customer
Deliver a world class customer experience with effective communications with coworkersAccurately document each customer call so a coworker can reference if needed on a future call
Assist coworkers by sharing your knowledge – offering tips and access to helpful resources
Show your appreciation when a coworker assists you or another team member
RequirementsEducational Requirements / PreferencesHigh School Diploma or Equivalent - Required
Associates Degree - PreferredExperience Requirements / Preferences2 years Customer Service based duties - Required
1 years Call Center experience - Preferred
1 years basic knowledge of mobile devices (PDA, MDA, Apple/Android products) - Preferred
1 years Tier 1 Technical Support or Helpdesk - Preferred
Other Requirements / PreferencesTyping proficiency and skill to use a personal computer and multiple software packages
Attention to detail to ensure accuracy and quality of work
Excellent organizational skills and ability to multitask
High energy, positive attitude, engaging personality, and ability to communicate effectively
Location: SentriLock Headquarters in West Chester Township, OH.
Begin working from home after 60 days
Work in the office only 4 days per month
The Customer Service Representative is an integral part of our fast-paced technology company. In this position you will utilize effective communication, troubleshooting, and coordination to resolve customer issues and create raving SentriLock fans. You will have the opportunity to work from home after completion of training.As a Customer Service Representative, you will be a part of an amazing company culture. Here are some things our employees love about working at SentriLock: I love the inclusive atmosphere here; I feel my voice is heard and I’m not just a number; SentriLock has a proven track record of promoting talent from within; SentriLock has career paths that provide insight on topics such as effective business writing and how to improve your overall health and wellness; the company culture is welcoming and inviting every single day; SentriLock’s pay and benefits are great.
The target start date for this position is June 24, 2024.Essential Duties And ResponsibilitiesDeliver a world class customer experience through effective communicationAnswer customer calls in a timely manner and actively listen to concerns/requests
Provide customers with accurate information that will assist with their issue/answer their question
Create a personal customer connection with friendly conversation and empathize with their concern
Show your appreciation for the customer’s business and loyalty
Deliver a world class customer experience through accurate and efficient troubleshootingResolve customer issues with proven troubleshooting techniques
Escalate unresolved issues to the second level of support
Strive to make troubleshooting steps as effortless as possible for the customer
Deliver a world class customer experience with effective communications with coworkersAccurately document each customer call so a coworker can reference if needed on a future call
Assist coworkers by sharing your knowledge – offering tips and access to helpful resources
Show your appreciation when a coworker assists you or another team member
RequirementsEducational Requirements / PreferencesHigh School Diploma or Equivalent - Required
Associates Degree - PreferredExperience Requirements / Preferences2 years Customer Service based duties - Required
1 years Call Center experience - Preferred
1 years basic knowledge of mobile devices (PDA, MDA, Apple/Android products) - Preferred
1 years Tier 1 Technical Support or Helpdesk - Preferred
Other Requirements / PreferencesTyping proficiency and skill to use a personal computer and multiple software packages
Attention to detail to ensure accuracy and quality of work
Excellent organizational skills and ability to multitask
High energy, positive attitude, engaging personality, and ability to communicate effectively
Location: SentriLock Headquarters in West Chester Township, OH.
Begin working from home after 60 days
Work in the office only 4 days per month
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$37k-46k (estimate)
POST DATE
05/07/2023
EXPIRATION DATE
07/20/2024
WEBSITE
sentrilock.com
HEADQUARTERS
WEST CHESTER, OH
SIZE
25 - 50
FOUNDED
2003
TYPE
Private
CEO
SCOTT R FISHER
REVENUE
$10M - $50M
INDUSTRY
Durable Manufacturing
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