7 manager customer operations Jobs in woodbridge, va
Sentara is Hiring a Manager Customer Operations Near Woodbridge, VA
Sentara Northern VA Medical Center is seeking a Manager, Customer Operations
*Full Time Day Shift Located in Woodbridge, VA*
Job Summary
Lead the organization's understanding of the voice of the patient through analytics, interpretation, presentation, and actionable information. Interfaces measurement partner data (e.g. Press Ganey) from surveys, complaints and grievances, rounding observations, and other inputs to build the most holistic understanding of patient perceptions. Trains and develops leaders and team members in experience process and behavioral best practices. Leads Patient Advisory Council(s). Creates and deploys Hospital Action Plan in collaboration with hospital leaders (clinical and non clinical). Serves as Project Manager for Hospital Action Plan (metrics updates, goal reporting, action plan timeline updates, etc.).
Experience Intelligence Support
Experience data analytics, data visualization (e.g. Goal Reports and data storytelling), Comment Analysis, and building reports that are "pushed" for used for decision-making and action by leaders.
High-functioning skills in ethnography (people-watching, process watch).
Best Practice support and coaching
Research and prioritization of practices. Training and development (classroom, micro learning, simulations). Accountability systems (audits, feedback models, tracking).
Required or Preferred KSAs:
Data Visualization (e.g., Microsoft BI, Excel, Tableau)
Training and Development / Teaching skills
Press Ganey (or similar measurement partner) portal expertise
Fluency in classic solutions for patient experience (e.g., Nursing Bundle, AIDET, etc.) and non-clinical personnel focused solutions
Micro-learning application competence
Social Anthropology fundamentals (ethnography, journey flow mapping
To encompass but not limit:
•Patient Experience
•Patient Relations
•Spiritual Care
•Language Services
•Volunteers
Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B with matching funds, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
Keywords: Indeed, Talroo-Allied Health, Monster, patient experience
- Bachelor's Level Degree
- Persuasion
- Project Management
- Quality Control Analysis
- Reading Comprehension
- Science
- Service Orientation
- Social Perceptiveness
- Speaking
- Systems Analysis
- Systems Evaluation
- Technology/Computer
- Time Management
- Troubleshooting
- Writing
- Active Learning
- Active Listening
- Communication
- Complex Problem Solving
- Coordination
- Critical Thinking
- Judgment and Decision Making
- Leadership
- Learning Strategies
- Mathematics
- Mgmt of Financial Resources
- Mgmt of Material Resources
- Mgmt of Staff Resources
- Microsoft Excel
- Microsoft Word
- Monitoring
Job Summary
Full Time
$97k-126k (estimate)
04/15/2024
06/13/2024
The job skills required for Manager Customer Operations include Leadership, Coaching, Project Management, Collaboration, Time Management, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager Customer Operations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager Customer Operations. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Manager Customer Operations positions, which can be used as a reference in future career path planning. As a Manager Customer Operations, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager Customer Operations. You can explore the career advancement for a Manager Customer Operations below and select your interested title to get hiring information.
