About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here.

Pay Rate: $26.00 to $30.00 / hour

POSITION OVERVIEW

Sensei is seeking a highly skilled Retreat Assistant and Experience Specialist to join our team. In this dual role, you will work in two departments within the retreat. 

As Retreat Assistant, you will work with the Spa Manager to provide administrative support in inventory, purchasing, receiving and other duties as assigned. The Retreat Assistant will also facilitate evening hale experiences by greeting guests upon arrival, conducting a hale orientation and coordinating with in room dining on amenity deliveries. This position will also provide overall retreat support to spa and wellness spaces by readying and maintaining spaces for guest treatments and activities by delivering and replenishing supplies, products, linens and other supplies. The Retreat Assistant will also provide any other assistance massage therapists may need to prepare for their guests. The Retreat Assistant will report to the Spa Manager.

As Experience Specialist, you will be responsible for managing the guest experience by making in stay itinerary changes and handling daily guest movement. You will provide insight and feedback based on information gathered through various guest interactions. This position works frequently with Four Seasons Retreat Host Team, Sensei’s Pre-Arrival Team and Sensei Guides to manage guest itineraries.The Experience Specialist will report to the Director of Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Retreat Support – Spa Manager Administrative Support

• Receive purchase orders, process as received, update inventory log and organize in storage.
• Work with Spa Manager to determine par levels for all inventory.
• Conduct monthly inventory counts.
• Meet with Spa Manager monthly to report inventory needs and recommend purchase requests needed to restock.

Retreat Support – Evening Hales

• Open and stage hale for guest hale experience.
• Coordinate with in room dining on amenity delivery.
• Greet guests upon arrival, conduct a hale orientation and ensure guest is familiar with how to operate all hale features.
• Exit the guest and reset the hale.

Retreat Support – Spa Spaces

• Check daily schedule to determine hales needing support and plan accordingly.
• Open hales for morning and afternoon appointments and provide any other assistance massage therapists may need to prepare for their morning starts.
• Replenish hale pantry needs (products, robes, etc.).
• Ensure uniforms are dropped off and picked up in a timely manner. 
• Process laundry (organize clean linen, fold and deliver to hales).
• Maintain organization of linen storage room.
• Assist in upkeep of retreat support van (gas, washing, maintenance).
• Maintain a constant awareness of messages from the team requesting additional hale support.
• Provide therapist help as needed. 
• Clean and sanitize treatment areas as needed.
• Exit guests from hales as needed.

Retreat Support – Wellness Spaces

• Assist with the tidying of the exercise pavilion, movement studios and yoga pavilion.
• Restock exercise pavilion with towels, cold towels, cups and tangerines.
• Pick up tangerines from the security office as needed.
• Report maintenance issues to the Manager on Duty.

Experience Specialist:

• Track daily arrival and departures times.
• Welcome and greet guests upon arrival. 
• Collaborate with the Sensei Pre-Arrival team to ensure a smooth pre-arrival process.
• Act as point of contact for guests who need assistance or information regarding programs and services.
• Assist guests with itinerary building and adjustments throughout their stay. 
• Maintain guest service standards and demonstrate engaging, courteous, articulate.
• Collaborate with the Sensei Guide Team to support guests booked under Sensei Wellness Packages. 
• Manage intradepartmental communication to inform, update and follow-up on guest needs.
• Proficient in the Sensei Way, Retreat offerings and weekly activity calendar. 
• Knowledgeable about staff schedules and practitioner proficiencies in various modalities.
• Coordinate daily with Four Seasons Front Desk to schedule off property activities.
• Track Daily Guest Movement
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
• Teamwork - Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• At least 6 months to 2 years prior experience working in a guest facing Luxury hospitality Environment, front desk, Reservations is a plus.
• Ideally experience in computer, reservations, and itinerary systems. Literate in software packages such as Microsoft Office, Book4Time or other spa booking systems, Opera or other PMS software, dining reservations systems, and Outlook.
• Incredibly organized, with ability to communicate effectively with guests and co-workers through verbal and written methods.
• Ability to pay close attention to detail with minimal supervision.
• High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
• Ability to proactively sell products and services, comfortable with upselling.

Education and/or Experience

• High School Certification

Required Technical / Other Skills and Abilities

• Friendly demeanor, great smile, energetic, calm, and empathetic
• Refrains from participating in gossip and destructive behavior.
• Able to make sound decisions
• Ability to work independently with general guidance and instructions
• Organized and able to prioritize and remain focused on tasks.
• Must be able to operate equipment, including: an iPad, computer, hand radio, and be able to type and text message.
• Ability to climb stairs, a ladder, bend, stretch, reach above shoulders, kneel, twist, and grip items.
• Responsible to set up equipment and clean equipment
• Must be able to work flexible hours, evenings, weekends, and holidays.
• bility to climb stairs, bend, stretch, reach above shoulders, kneel, twist, grip items and be able to walk 10,000 steps a day, up and down hills and stairs
• Responsible for setting up and cleaning equipment
• Ability to work in indoor and outdoor environments in a range of weather conditions
• Ability to push and pull equipment
• Ability to lift and carry 30 pounds

Required Licenses/Certifications

• Driver’s License

Traits We Value

• Loves a good challenge
• Resourceful and adaptable
• A strong sense of curiosity
• Embraces feedback and constantly seeks to improve
• Collaborative and knows how to get things done as part of a team

Compensation & Benefits

• Competitive Hourly Rate
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Matching and FSA plans
• Uniforms Provided
• Access to Meditation,Yoga and Fitness classes 
• Attend Wellness Lectures
• On Property Gym Access
• Discount on Spa & Salon services
• Lunch
• Monthly Wellness Reimbursement
• Tuition Reimbursement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.